Salesforce Technical Architect

21 hours ago

Hyderabad, Telangana, India Info Services Full time

Title: Salesforce Technical Architect

Location: Hyderabad or Chennai (Flexible Hybrid)

Mode: Full-time

Timings: 2 pm to 11 pm IST.

Experience: 12+ years (8 years in Salesforce, 5 years in Development, 3 years in implementations and migrations)

  1. Expertise in Data Modeling, Apex Design Patterns, LWC, and other modern UI techniques.
  2. Must have expertise in Salesforce Service Cloud, Einstein AI, Data Cloud & Experience Cloud.

Salesforce certifications preferred:

Platform Developer I, System Architect, and Application Architect are preferred.

About the Role

We are seeking a highly skilled
Salesforce Technical Architect
to lead the design, development, and implementation of enterprise-level Salesforce solutions. The ideal candidate will have deep expertise in
Service Cloud
,
Omnichannel
, and advanced integrations, along with proven experience in
Live Chat migration
and
Agentforce implementations
. You will collaborate with stakeholders, business analysts, and development teams to create scalable, secure, and high-performing Salesforce solutions aligned with business goals.

Key Responsibilities

  • Lead end-to-end
    Salesforce architecture and solution design
    , with a strong focus on
    Service Cloud
    .
  • Architect and implement
    Email-to-Case
    solutions ensuring efficient case management workflows.
  • Design and configure
    Omnichannel routing
    to enhance customer experience and agent productivity.
  • Drive
    Agentforce
    implementation and optimization for seamless customer-agent interactions.
  • Lead
    Live Chat migration
    projects, ensuring minimal disruption and enhanced functionality.
  • Provide
    technical leadership
    to development teams, ensuring best practices in coding, configuration, and integrations.
  • Partner with business and IT stakeholders to translate requirements into scalable Salesforce solutions.
  • Oversee system integrations, security configurations, and data migration strategies.
  • Ensure
    Salesforce platform scalability, performance, and compliance
    with enterprise standards.
  • Mentor junior Salesforce developers and guide them in adopting best practices.

Mandatory Skills & Expertise

  • Salesforce Service Cloud
    (advanced expertise).
  • Email-to-Case
    setup, customization, and optimization.
  • Omnichannel configuration
    and routing strategies.
  • Agentforce
    design and implementation.
  • Live Chat migration
    projects and best practices.
  • Strong understanding of Salesforce architecture (data model, security, integration, APIs).
  • Experience with
    Salesforce Lightning
    , Flows, Apex, and configuration tools.

Preferred Skills

  • Salesforce certifications such as
    Salesforce Certified Technical Architect (CTA)
    ,
    Application Architect
    , or
    System Architect
    .
  • Hands-on experience with
    integration tools
    (MuleSoft, REST/SOAP APIs, etc.).
  • Knowledge of
    Salesforce Einstein, AI-driven case routing, and analytics
    .
  • Prior experience in large-scale
    enterprise Salesforce implementations
    .

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