spare parts in charge

Key Purpose

The Spare Parts Manager is responsible for overseeing the day-to-day operations of the spare parts department. They manage inventory, handle customer inquiries, coordinate with suppliers, and ensure efficient and timely delivery of spare parts to customers and internal departments.

Duties & Responsibilities

1. Inventory Management: Monitor and manage the spare parts inventory, including stock levels, replenishment, and storage. Implement effective inventory control measures to minimize stock-outs and optimize inventory turnover.

2. Procurement and Supplier Management: Coordinate with suppliers to ensure timely procurement of spare parts, negotiate pricing and terms, evaluate supplier performance, and maintain good relationships with key suppliers.

3. Order Processing: Receive and process customer orders for spare parts, verify part availability, generate invoices, and coordinate order fulfillment, ensuring accuracy and prompt delivery.

4. Customer Service: Address customer inquiries and provide assistance in identifying the right spare parts for their vehicles. Ensure high-quality customer service and timely resolution of customer issues or complaints.

5. Parts Catalog Management: Maintain an up-to-date and accurate parts catalog, ensuring easy access to part information for customers and internal staff.

6. Documentation and Reporting: Maintain proper documentation of spare parts transactions, sales records, and inventory reports. Generate regular reports on stock levels, sales performance, and parts availability.

7. Technical Knowledge: Develop and maintain a good understanding of automotive parts and their compatibility with different vehicle models. Provide technical assistance to customers and internal teams.

8. Quality Control: Ensure that all spare parts meet the required quality standards and specifications. Conduct periodic quality checks and handle warranty claims or returns, if applicable.

9. Team Coordination: Coordinate with other departments, such as service, sales, and procurement, to ensure smooth operations and timely delivery of spare parts.

10. Process Improvement: Continuously evaluate and improve spare parts management processes and systems to enhance efficiency, reduce costs, and improve customer satisfaction.

SKILLS Requirement

a) Automotive Parts Knowledge: Strong understanding of automotive spare parts, their functions, applications, and compatibility.

b) Inventory Management: Proficiency in inventory control techniques, stock management, and optimizing inventory turnover.

c) Procurement and Supplier Management: Ability to coordinate with suppliers, negotiate pricing and terms, and maintain supplier relationships.

d) Customer Service: Excellent interpersonal and communication skills to provide exceptional customer service and assist customers in identifying the right spare parts.

e) Technical Knowledge: Good knowledge of vehicle models, their parts, and compatibility. Ability to provide technical assistance to customers and internal teams.

f) Attention to Detail: Meticulousness in maintaining accurate records, handling documentation, and ensuring order accuracy.

g) Computer Skills: Proficiency in using computer software and systems for inventory management, order processing, and data analysis.

h) Problem-Solving: Ability to address customer inquiries, resolve issues, and handle complaints in a timely and effective manner.

i) Teamwork and Coordination: Strong coordination skills to collaborate with other departments and ensure smooth operations.

j) Analytical Skills: Ability to analyze data, generate reports, and make data-driven decisions to optimize spare parts management.

k) Team Leadership: Strong leadership and people management skills to motivate and guide a team of sales professionals.

l) Communication Skills: Effective communication and negotiation skills to interact with customers, suppliers, and internal stakeholders.

m) Technical Knowledge: Familiarity with vehicle parts catalog systems, technical specifications, and understanding of vehicle models and their associated parts.

n) Problem-Solving: Ability to identify and resolve challenges related to parts availability, pricing, quality, and customer satisfaction.

o) Computer Skills: Proficiency in using computer software and systems for inventory management, sales tracking, and data analysis.

Education

Bachelor's degree in Business Administration, Marketing, or a related field is typically required.

Additional certifications or training in supply chain management, inventory control, or related areas can be beneficial.

Experience

Minimum of 3-5 years of experience in spare parts management, inventory control, or related roles within the automobile industry.

Demonstrated experience in managing spare parts inventory, coordinating with suppliers, and providing excellent customer service.

Familiarity with spare parts operations, including procurement processes, inventory management, and parts catalog systems.

Job Type: Full-time

Pay: ₹15, ₹23,000.00 per month

Benefits:

• Cell phone reimbursement
• Health insurance
• Provident Fund

Work Location: In person