Senior Analyst

Key Responsibilities

Application Development:

• Develop and maintain .NET MVC web applications for Research Agent, Research Checker, and Voice Agent workflows
• Implement automated case assignment logic using FIFO methodology based on Code02 EndDateTime
• Build responsive user interfaces for case management, progress tracking, and agent dashboards
• Create secure API endpoints for real-time case updates and third-party integrations

Database Development:

• Design and optimize SQL Server database schemas for case management, agent assignments, and workflow tracking
• Develop stored procedures for complex business logic including eligibility checks and priority calculations
• Implement database triggers and constraints to maintain data integrity across workflow transitions
• Create efficient queries for case retrieval, reporting, and performance monitoring

API Integration & Development:

• Develop RESTful APIs for Publisher API integration and real-time case status updates
• Implement secure authentication and authorization mechanisms for multi-tier access
• Build API endpoints for mobile and desktop agent applications
• Create integration points with FedEx's existing package tracking and customer management systems

Workflow Implementation:

• Code business logic for automated case routing between Research, Checker, and Voice Agent tiers
• Implement time-based processing rules (8:15 PM cutoffs, 30-minute auto-expiration logic)
• Develop escalation mechanisms and priority-based case assignment algorithms
• Build progress indicators and real-time status tracking functionality

Quality Assurance:

• Write comprehensive unit tests and integration tests for all developed components
• Participate in code reviews and maintain coding standards documentation
• Debug and resolve complex issues across the application stack
• Support UAT activities and assist with production deployments

Required Technical Skills

Core Technologies:

• ASP.NET MVC 5/Core: 4+ years of hands-on experience developing web applications
• C#: Strong proficiency in object-oriented programming, LINQ, and async/await patterns
• SQL Server: Expert-level skills in T-SQL, stored procedures, functions, and performance optimization
• Entity Framework: Experience with Code First approach, migrations, and complex relationship mapping
• Web APIs: RESTful API development, JSON serialization, and HTTP protocols

Frontend Technologies:

• HTML5/CSS3: Modern web standards and responsive design principles
• JavaScript/jQuery: Client-side scripting, AJAX calls, and DOM manipulation
• Bootstrap: UI framework for responsive web design

Additional Technical Requirements:

• Version Control: Git/TFS experience with branching and merging strategies
• Database Design: Normalization, indexing strategies, and performance tuning
• Authentication: Forms authentication, claims-based security, and role-based access control
• Logging & Monitoring: Experience with logging frameworks (NLog, Serilog) and application monitoring

Experience Requirements

• 4-6 years of professional software development experience
• 3+ years specific experience with .NET MVC framework
• 2+ years of SQL Server development and optimization
• Experience with high-volume, mission-critical applications
• Background in workflow management or case management systems preferred
• Experience with contact center or customer service applications is a plus

Educational Qualifications

• Bachelor's degree in Computer Science, Software Engineering, or related technical field
• Microsoft certifications (MCSD, MCSA) preferred but not required
• Relevant professional certifications in .NET technologies

What You'll Be Working On

• Research Agent System: Case assignment algorithms, eligibility verification, and progress tracking
• Research Checker Platform: Priority-based case review, L1/L2 agent assignment logic, and approval workflows
• Voice Agent Application: Call scheduling, time zone management, and inbound/outbound call integration
• Publisher API Integration: Real-time case updates and status synchronization
• Reporting Dashboard: Performance metrics, case analytics, and operational reporting