Cybersecurity Content Writer

1 day ago


Bengaluru Delhi Mumbai NCR, India AVE-Promagne Business Solutions Full time ₹ 9,00,000 - ₹ 12,00,000 per year

What Youll Do

  • Re-write and maintain technical documentation for support processes, troubleshooting steps, and service workflows.
  • Migrate and modernize knowledge articles from legacy platforms (e.g., SharePoint, ITGlue) into ServiceNow.
  • Collaborate with global subject matter experts (SMEs), process owners, and IT support teams to validate and enhance content.
  • Align content with our knowledge standards, taxonomy, and metadata structure.
  • Author and publish content using ServiceNow tools, ensuring clarity, consistency, and usability.
  • Participate in regular review cycles to maintain accuracy and relevance of published knowledge.

What You Bring

  • 3+ years of technical writing experience, preferably in IT Services, Enterprise Support, or SaaS environments.
  • Strong English writing, editing, and proofreading skills with excellent attention to detail.
  • Experience working with knowledge base platforms; ServiceNow experience strongly preferred.
  • Ability to work independently and cross-functionally with teams across global time zones.
  • Proficiency with Microsoft Office and collaboration tools such as SharePoint and Teams.

Preferred Qualifications

  • Familiarity with Cybersecurity .
  • Experience managing large-scale documentation or participating in system migrations.
  • Understanding of metadata tagging, taxonomy design, and accessibility best practices.

Location-Location-Delhi NCR,Bangalore,Chennai,Pune,Kolkata,Ahmedabad,Mumbai,Hyderabad



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