Senior Salesforce Consultant

Who We Are
Eide Bailly is one of the top 25 CPA and business advisory firms in the nation. We have over 40 offices in

15 states across the Midwest and western United States and offer our staff and Partners the opportunity

to serve a variety of industries. In 2019, we extended our operations to Mumbai, India and desire to

expand our shared services segment there. Founded in 1917, our culture is the foundation of who we

are, and we pride ourselves on supporting our employees to help them achieve their goals and pursue

their interests both in the office and at home. At Eide Bailly we are passionate about the clients we

serve, the work we do, and most importantly, having fun while we do it

Why You'll Love Working Here
At Eide Bailly we believe respect is how to treat everyone, not just those you want to impress. Our

culture focuses on collaboration to achieve career growth. Innovation is highly encouraged, which is

where programs like our EB Xchange originate. This program allows interested tax and audit employees

to complete a rotation into a specialty area. We promote happy employees by making work/life balance

a priority along with being actively involved in our communities. Our dedication to service can be seen

through the Firm's decision to match charitable donations made by employees, as well as providing

opportunities to volunteer throughout the year. Most importantly, we like to have fun We offer a

professional and fun work environment with frequent lunch and learns, socials, contests, outings and

other events.

Job Title: Senior Salesforce Consultant - Communications Cloud & OmniStudio

Overview
We are seeking a Senior Salesforce Consultant with deep expertise in Communications Cloud (formerly Vlocity Communications Industry Cloud) and OmniStudio to join our growing Salesforce team. This role will be responsible for designing, configuring, and implementing complex solutions for our telecommunications and media clients, leveraging best practices to drive business value and user adoption.

Key Responsibilities

• Solution Design & Architecture
• Lead discovery sessions to gather and analyze business requirements specific to telecom/media processes.
• Design end-to-end solutions leveraging Communications Cloud data model, CPQ, EPC, and OmniStudio (FlexCards, OmniScripts, DataRaptors, Integration Procedures).
• Provide architecture recommendations aligned with Salesforce best practices and scalable design principles.
• Implementation & Configuration
• Build and configure Communications Cloud components, OmniStudio assets, and declarative Salesforce features.
• Lead and conduct system configuration, integration setup, and data migration efforts.
• Develop proof-of-concept solutions to validate requirements and design decisions.
• Support the configuration of multiple Salesforce Clouds including Sales Cloud, Service Cloud, CPQ, FSL, Communities, Pardot, Marketing Cloud and other ancillary applications from the Salesforce Appexchange
• Technical Leadership
• Mentor and guide junior consultants and developers on the project team.
• Perform code reviews for OmniStudio configurations and ensure solution quality.
• Troubleshoot and resolve complex technical issues during implementation and post-go-live support.
• Client Engagement
• Act as a trusted advisor to clients, articulating complex technical concepts in business terms.
• Lead demos and solution walkthroughs with client stakeholders.
• Support change management and user adoption by developing relevant training materials and documentation.

Required Qualifications

• Education & Certification

• Salesforce OmniStudio Consultant (Vlocity Platform Consultant)

• Salesforce Communications Cloud Accredited Professional (highly preferred)
• Other relevant Salesforce certifications (e.g. Platform Developer I/II, Application Architect) are a plus.
• Bachelor's degree in Computer Science, Information Systems, or related field.

• Salesforce certifications:

• Experience

• 5+ years of Salesforce consulting or implementation experience.

• 3+ years of hands-on experience with Salesforce Communications Cloud in telecom/media implementations.
• Extensive experience with OmniStudio tools including FlexCards, OmniScripts, DataRaptors, and Integration Procedures.

• Proven ability to lead solution design workshops and deliver end-to-end Salesforce projects.

• Technical Skills

• Strong understanding of Salesforce architecture, data modelling, and declarative capabilities.

• Familiarity with Apex, Lightning Web Components (LWC), and integration patterns is a plus.
• Salesforce Administrator, Advanced Administrator and Cloud Consultant certifications.

• Experience working in agile project delivery environments.

• Professional Skills

• Excellent problem-solving and analytical skills.

• Strong written and verbal communication skills.

• Ability to manage multiple tasks and projects simultaneously with attention to detail.

• Preferred Qualifications:

• Experience with Salesforce CPQ for Communications and EPC (Enterprise Product Catalog).

• Background working with telecommunications, media, or similar industry clients.
• Experience integrating Salesforce with external systems via APIs or middleware platforms.
• Experience with Communications Cloud BSS Suite/Order Management.