Associate - Research

1 week ago

Tambaram, Tamil Nadu, India Sutherland Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Company Description
Sutherland is looking for an enthusiastic
Content Writer
who is a self-learner to enrich client operations information with easy-to-follow articles, decision trees or other content. As a Content Writer, you will be responsible for producing high-quality, engaging, and informative content across various digital platforms. Your primary focus will be to create compelling product support content that drives customer engagement and reduces product returns.

Job Description
Responsibilities
:

  • Conduct thorough research on industry-related topics using digital tools, such as Google Analytics and keyword research tools to generate ideas and gather information to support content creation.
  • Collaborate with the client to develop content strategies that align with our business objectives and target audience.
  • Leverage existing SOPs and troubleshooting documents to author customer facing articles and decision trees.
  • Read through exhaustive verbose existing content to restructure information and create simple step-based and easy to follow content.
  • Able to comprehend and write content and align to client tone of voice.
  • Author and format content in DITA using Oxygen XML editor or other DITA XML based tools.
  • Proofread and edit content to ensure grammatical accuracy, coherence, and adherence to style guide and client guidelines.
  • Create new templates, if required, to author different article types.
  • Streamline processes and build flowcharts where applicable.
  • Meet deadlines and manage multiple projects simultaneously.

Qualifications
Our most successful candidates will have:

  • Exceptional writing, editing, and proofreading skills with a keen eye for detail.
  • Experience doing research using multiple sources is an added advantage.
  • Excellent command of the English language and strong communication skills.
  • Ability to meet deadlines.
  • Graduate in English literature or related field is an added advantage.
  • Experience with text-based AI, LLM models is an added advantage.

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