AVP - Asset Servicing

Lead, mentor, and develop a team of client service specialists focused on corporate actions, fostering a collaborative and high-performance work environment. Conduct regular performance reviews, provide constructive feedback, and identify specialized training and development opportunities related to corporate actions for team members. Manage team workload, allocate resources effectively, and ensure adherence to strict deadlines, service level agreements (SLAs), and key performance indicators (KPIs) specific to corporate actions processing. Facilitate team meetings, promote open communication, and resolve team conflicts or operational issues efficiently. Serve as a primary point of escalation for complex client inquiries and issues related to corporate actions, ensuring timely and accurate resolution. Build and maintain strong, trusted relationships with key institutional clients, understanding their specific holdings, entitlement calculations, election preferences, and reporting requirements for corporate events. Proactively communicate upcoming corporate action events, provide detailed explanations, and guide clients through election processes. Ensure clear, concise, and accurate communication of corporate action announcements, impacts, and associated risks to clients. Collaborate with internal operations, compliance, and product teams to ensure seamless client communication and processing of corporate action events, including voluntary and mandatory actions (e.g., dividends, mergers, tender offers, rights issues, stock splits). Bachelor's degree in Finance, Business Administration, Economics, or a related field. Master's degree or relevant industry certifications (e.g., CSC) preferred. Minimum of 10 years of experience in asset servicing, corporate actions operations, or a client-facing role directly supporting corporate actions within financial services. Minimum of 3-5 years of proven experience in a leadership or supervisory role, managing a team of client service or operations professionals in a corporate actions context. In-depth knowledge of various corporate action event types (e.g., dividends, interest payments, mergers, acquisitions, tender offers, rights issues, stock splits, redemptions). Strong understanding of financial instruments, global market practices, and regulatory frameworks impacting corporate actions. Leadership & Team Development: Demonstrated ability to lead, motivate, and develop high-performing teams in a technically complex domain. Corporate Actions Expertise: Deep understanding of the full lifecycle of corporate action events, including reconciliation, tax implications, and settlement processes. Client-Centric Communication: Exceptional verbal and written communication skills, with the ability to explain complex corporate action scenarios clearly and concisely to sophisticated institutional clients. Analytical & Problem-Solving: Strong analytical and problem-solving abilities, with a track record of interpreting complex corporate action announcements and resolving client issues effectively under pressure. Operational Acumen: Highly organized with strong attention to detail, capable of managing multiple priorities and strict deadlines inherent in corporate actions processing. Technical Proficiency: Proficiency with corporate actions processing systems, global custody platforms, CRM software (e.g., Salesforce), and Microsoft Office Suite. Regulatory & Risk Awareness: Solid understanding of regulatory compliance and operational risks associated with corporate actions. Adaptability: Ability to thrive in a dynamic, high-volume environment and adapt to evolving market and client demands.
For complementary skills, please see above and/or contact the recruiter.
Develop, implement, and optimize client service processes and procedures specific to corporate actions to enhance efficiency, accuracy, and compliance. Ensure compliance with all relevant market regulations, internal policies, and industry best practices pertaining to corporate actions and asset servicing. Contribute to the strategic planning and goal-setting for the corporate actions client services function, aligning with broader Asset Services objectives. Participate in cross-functional projects aimed at improving the overall client experience, enhancing corporate actions technology platforms, and optimizing operational workflows.

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