Hiring For Quality Manager
5 days ago
Roles and Responsibilities:
- Provide regular reports to senior management on quality assurance performance, including trends, issues, and recommended corrective actions.
- Manage a team of quality leads, quality assurance specialists, providing coaching, guidance, and performance feedback.
- Stay up to date on industry trends, best practices, and regulatory changes affecting contact center operations and quality assurance.
Qualifications:
- Minimum 8 years of experience with 2 years as a quality manager.
- In-depth knowledge of quality assurance processes, techniques, and methodologies.
- Experience with quality assurance tools, software, and systems, such as call monitoring software, quality management systems, and customer feedback tools.
- Strong leadership skills and experience managing a team of quality assurance specialists.
- Excellent communication and interpersonal skills, with the ability to communicate complex information effectively to stakeholders at all levels.
- Experience in managing audits from a risk compliance & control standpoint
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