Hiring For Quality Manager

9 hours ago

Hyderabad, Telangana, India Cognizant Full time ₹ 15,00,000 - ₹ 25,00,000 per year

Roles and Responsibilities:

  • Provide regular reports to senior management on quality assurance performance, including trends, issues, and recommended corrective actions.
  • Manage a team of quality leads, quality assurance specialists, providing coaching, guidance, and performance feedback.
  • Stay up to date on industry trends, best practices, and regulatory changes affecting contact center operations and quality assurance.

Qualifications:

  • Minimum 8 years of experience with 2 years as a quality manager.
  • In-depth knowledge of quality assurance processes, techniques, and methodologies.
  • Experience with quality assurance tools, software, and systems, such as call monitoring software, quality management systems, and customer feedback tools.
  • Strong leadership skills and experience managing a team of quality assurance specialists.
  • Excellent communication and interpersonal skills, with the ability to communicate complex information effectively to stakeholders at all levels.
  • Experience in managing audits from a risk compliance & control standpoint

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