Colour Consultant
1 week ago
Job Description: Team Leader (TL) Painting Services
Location: [Insert Location]
Reporting To: Territory Manager (Painting Services)
Job Summary:
The Team Leader (TL) is responsible for managing and coordinating field survey
operations, ensuring timely execution of site visits, and maintaining high standards of
customer service and project delivery. The role involves close collaboration with surveyors,
contractors, and internal teams to drive project success and customer satisfaction.
Key Responsibilities:
Survey & Assignment Management
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Monitor daily survey schedules and ensure surveyors are assigned appropriately.
Coordinate with the Contact Centre to reassign surveyors in case of absenteeism or
leave.
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Follow up with surveyors for pending leads where survey time has lapsed.
Project Planning & Execution
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Liaise with PCP/PCSP to explain estimates and secure consensus for site execution.
Prepare detailed project plans aligned with approved estimates.
Assign site visits as per TL checklist.
Site Coordination
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Contact contractors on Day 0 to confirm material delivery and crew assignment.
Conduct at least one site visit during project execution.
Daily follow-up with contractors on site progress and next-day crew details.
Quality & Customer Engagement
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Ensure QC remarks are addressed and obtain customer sign-off via Pulse.
Engage in daily customer conversion discussions and follow-ups.
Reporting & Communication
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Prepare and share reports, MIS, and internal communications.
Participate in reviews with TSM/ASM and other stakeholders.
Additional Responsibilities
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Conduct site visits for potential conversions.
Shadow surveyors and oversee selected surveys for quality assurance.
Skills & Qualifications:
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Strong coordination and communication skills.
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Ability to manage field teams and contractors effectively.
Proficiency in project planning and execution.
Familiarity with Paint and Painting Industry
Customer-centric approach with attention to detail.
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