Mega Drive

2 days ago

Gurgaon, Haryana, India IGT Solutions Full time ₹ 4,00,000 - ₹ 6,00,000 per year

Hiring Alert: Email Process Associate

IGT Solutions is looking for talented individuals for a Mega Walk-in Drive in Gurgaon We're hiring for the role of Email Process Associate. If you have a passion for customer service and strong written communication skills, this is the perfect opportunity for you.

Key Details

  • Position: Email Process Associate (Non-Voice)
  • Company: IGT Solutions
  • Location: Gurgaon
  • Mega Drive Dates: September 21st and 22nd, 2025
  • Timings: 10:00 AM to 5:00 PM

Job Description

As an Email Process Associate, you'll be responsible for handling a high volume of customer inquiries, complaints, and requests via email. You'll ensure timely and accurate responses, maintaining a high standard of quality and professionalism. Your primary goal will be to resolve customer issues effectively and contribute to overall customer satisfaction.

Responsibilities:

  • Responding to customer emails and addressing their queries efficiently.
  • Resolving customer complaints and providing appropriate solutions.
  • Maintaining detailed records of customer interactions and transactions.
  • Adhering to company policies and processes to ensure quality and compliance.
  • Collaborating with other teams to resolve complex issues.
  • Achieving individual and team targets for response time and resolution rates.

Candidate Requirements

  • Education: Graduation is mandatory.
  • Experience: A minimum of 6 months of experience in a BPO/Call Center environment is required.

  • Skills:

  • Excellent written communication skills in English.

  • Strong attention to detail and ability to work accurately.
  • Good problem-solving and analytical skills.
  • Proficiency in using a computer and navigating various software applications.
  • Ability to multitask and manage time effectively in a fast-paced environment.
  • Must be flexible to work in rotational shifts.

How to Apply:

Interested candidates can walk in directly for the interview on September 21st and 22nd, 2025, at our Gurgaon office. Please bring a copy of your updated resume, a valid government ID, and a recent photograph.

Don't miss this opportunity to join a leading BPO company

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