
Reservations Consultant
3 days ago
We are seeking a detail-oriented and customer-focused Reservations Consultant with a background in the travel or hospitality industry. The ideal candidate will be responsible for handling reservation inquiries, booking travel arrangements, and delivering exceptional customer service to clients.
Key Responsibilities:
- Handle customer inquiries related to reservations via phone, email, or online platforms
- Make and confirm reservations for flights, hotels, tours, and other travel-related services
- Provide accurate information on pricing, availability, and itinerary options
- Modify or cancel reservations as requested by customers, adhering to company policies
- Maintain up-to-date knowledge of products, destinations, and promotions
- Ensure a high level of customer satisfaction by providing timely and professional support
- Process payments and ensure accurate documentation of bookings
- Maintain records of all customer interactions and transactions
- Achieve individual and team targets related to sales and customer service metrics.
Qualifications and Skills:
- Minimum 2 years of experience in reservations, travel consulting, or customer service.
Working knowledge of reservation systems (Amadeus, Sabre, Galileo).
- Strong verbal and written communication skills
- Excellent organizational and multitasking abilities
- Customer-centric approach with problem-solving skills
Preferred:
- Experience in travel and tourism or related industries.
- Knowledge of additional languages.
Schedule:
- Day shift
Job Types: Full-time, Permanent
Benefits:
- Cell phone reimbursement
- Paid sick time
- Provident Fund
Language:
- English (Required)
Work Location: In person
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