Senior Associate, SRE Application Support, Consumer Banking Group Technology
1 day ago
Business Function:
Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels
Responsibilities
- Must have experience in 24/7 production support team (L1, L2) in Banking domain or credit card domain
Awareness in Software Development Life Cycle knowledge(SDLC) on Agile methodology - Strong expertise in development experience with Java (banking applications, preferably Credit card applications), with a willingness to provide support activities in shifts
- Managing major incidents, Coordination incident management, problem management, infra teams & Preparing Major Incident report
- Experience in troubleshoot, resolve, and communicate complex incidents and deep underlying issues, Performance analysis and fine tuning of real time and batch systems
- Perform deep-dive analysis for all major incidents, coordinating with all support teams, infra teams to identify root cause in both Application and Infrastructure areas
- Experience in Executing continuous service improvement plan, monitoring, process improvement and automation
- Experience in Major Change management process to make sure no critical incidents reported during weekend cutover activities
- Experience in managing Capacity Monitoring, Server Patching (Production environment):
- Experience in managing Bank wide DR , BCP coordination / scheduling
- Hands on experience in Linux/Unix.
- Exposure in PL/SQL
- Strong experience in TWS (Tivoli Workload Scheduler)
Requirements
- 5 to 9 years of experience in SRE application support with exposure on Java
- Strong understanding of microservices architecture and design principles
- Familiarity with production support, including troubleshooting and incident management
- Good communication skills
- Stakeholder management
- Readiness to work 24/7 in shifts including nights shifts
- Ability to follow bank standards
- Ability to closely work with development teams.
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