Get Hired With Top International Bpo

2 days ago

Greater Noida Gurugram, India Mark Makers Consultancy Services Full time ₹ 3,00,000 - ₹ 10,00,000 per year

Hiring for top mnc, ( customer service voice role

Uk / Us process

salary between 3lpa to 10lpa

weekend offs fixed shifts

incentives decent amount

5 days a week ,

wfo,cab facilities both side available

meals available

grd fresher

ug with exp can apply

with excellent communications skills required ,verbal and written

  • Note please do Not call who have not experience in voice campaign

  • like backend blended chat email core backend or non voice customer will not be entertained

Role & responsibilities

Job Title:

Call Center Customer Service Representative Voice Process (us/ uk process )

Company Location:

gurgaon / noida

Department:

Customer Support / Call Center Operations

Reports To:

Customer Support Manager / Team Lead

About the Company

US/ UK process

Preferred candidate profile

Job Summary

We are seeking an energetic and customer-focused Call Center Customer Service Representative (Voice Process) to handle voice-based customer interactions for our UK,US customer involves managing inbound and outbound calls, resolving customer concerns, and delivering an excellent customer experience aligned with company standards.

Key Responsibilities

  • Handle inbound and outbound calls from UK,US customers regarding their issues ,
  • Provide accurate, professional, and timely assistance to resolve customer queries and complaints.
  • Record all customer interactions follow up to ensure complete resolution.
  • to resolve issues effectively.
  • Adhere to call scripts, compliance guidelines, and meet performance targets (AHT, FCR, and CSAT).
  • Escalate complex issues to supervisors and maintain proactive communication with customers.
  • Identify recurring issues and recommend process improvements to enhance customer satisfaction.

contact Details call or wtsp

@ Mannu

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