WiFi Operations

2 days ago

Mumbai, Maharashtra, India Jio Full time ₹ 12,00,000 - ₹ 36,00,000 per year
WiFi Operations Lead

Job Title: Wi-Fi Operations Lead

Job Location: Mumbai

Experience Level: 7 to 10 years


Job Summary:

We are seeking an experienced Wi-Fi Operations Lead to oversee and manage the day-to-day operations of Wi-Fi services. The ideal candidate will have hands-on expertise in WLAN configuration, standards, and experience with network monitoring and ticketing tools. This role focuses on ensuring optimal Wi-Fi performance, reliability, and customer satisfaction.

Key Responsibilities:
  • Manage and lead Wi-Fi operations to ensure high availability and performance of services.
  • Configure and troubleshoot WLAN systems based on standards.
  • Oversee ticketing and incident management using tools such as ServiceNow and HPSM.
  • Monitor network performance using industry-standard network monitoring and management tools.
  • Ensure compliance with organizational and industry standards for Wi-Fi services.
  • Provide timely resolution of Wi-Fi-related incidents and issues to maintain high customer satisfaction.
  • Collaborate with cross-functional teams for upgrades, patches, and enhancements to Wi-Fi infrastructure.
Qualifications and Skills:
  • Educational Background: Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field.
  • Certifications: CWNA, CWNP, CCNA, CCNP, or other relevant network certifications.
  • Technical Expertise:
  • Strong knowledge of WLAN configuration and standards.
  • Familiarity with ticketing tools such as ServiceNow and HPSM.
  • Hands-on experience with network monitoring and management tools.
  • Strong analytical and problem-solving skills.
  • Excellent communication and leadership abilities.
Preferred Skills:
  • Prior experience in leading WiFi operations in a large-scale enterprise environment.
  • Knowledge of emerging technologies and trends in WiFi and networking.
  • Proficiency in troubleshooting and root-cause analysis for network issues.

What We Offer:
  • Competitive salary and benefits package.
  • Opportunity to work in a collaborative and innovative environment.
  • Career growth opportunities and professional development

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