Customer Support Representative
9 hours ago
Job Title: Customer Support Executive
Location: Aryanagar, Haridwar
About QHT Clinic:
QHT Clinic is a modern multi-speciality healthcare setup dedicated to delivering high-quality, affordable, and ethical medical care. Our focus is on providing patient-centric service and maintaining the highest standards of professionalism and empathy in healthcare delivery.
Key Responsibilities:
- Handle incoming patient inquiries (calls, messages, walk-ins) politely and efficiently.
- Coordinate appointments, follow-ups, and treatment schedules.
- Maintain accurate patient records and update CRM/clinic management systems.
- Assist patients in understanding available services, treatments, and packages.
- Support the front desk and ensure smooth communication between patients and doctors.
- Manage feedback and escalate any patient issues to the clinic manager or concerned team.
- Ensure professional communication and maintain patient confidentiality at all times.
Desired Candidate Profile:
- Qualification: Graduate / Diploma (any stream, preference for healthcare or hospitality background).
- Excellent communication and interpersonal skills (English & Hindi).
- Basic computer and MS Excel knowledge.
- Pleasant personality with a patient-friendly attitude.
- Freshers and candidates with prior healthcare customer service experience are welcome.
Working Hours:
- 9:30 AM to 6:30 PM (6 days a week)
Job Types: Full-time, Permanent
Pay: ₹8, ₹18,000.00 per month
Benefits:
- Paid time off
- Provident Fund
Application Question(s):
- Current salary and expected salary
- Notice period
Experience:
- Customer support: 1 year (Required)
Location:
- Haridwar, Uttarakhand (Required)
Work Location: In person
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