Customer Support Representative

7 days ago


Haridwar, Uttarakhand, India QHT CLINIC Full time ₹ 2,16,000 - ₹ 3,50,000 per year

Job Title: Customer Support Executive

Location: Aryanagar, Haridwar

About QHT Clinic:

QHT Clinic is a modern multi-speciality healthcare setup dedicated to delivering high-quality, affordable, and ethical medical care. Our focus is on providing patient-centric service and maintaining the highest standards of professionalism and empathy in healthcare delivery.

Key Responsibilities:

  • Handle incoming patient inquiries (calls, messages, walk-ins) politely and efficiently.
  • Coordinate appointments, follow-ups, and treatment schedules.
  • Maintain accurate patient records and update CRM/clinic management systems.
  • Assist patients in understanding available services, treatments, and packages.
  • Support the front desk and ensure smooth communication between patients and doctors.
  • Manage feedback and escalate any patient issues to the clinic manager or concerned team.
  • Ensure professional communication and maintain patient confidentiality at all times.

Desired Candidate Profile:

  • Qualification: Graduate / Diploma (any stream, preference for healthcare or hospitality background).
  • Excellent communication and interpersonal skills (English & Hindi).
  • Basic computer and MS Excel knowledge.
  • Pleasant personality with a patient-friendly attitude.
  • Freshers and candidates with prior healthcare customer service experience are welcome.

Working Hours:

  • 9:30 AM to 6:30 PM (6 days a week)

Job Types: Full-time, Permanent

Pay: ₹8, ₹18,000.00 per month

Benefits:

  • Paid time off
  • Provident Fund

Application Question(s):

  • Current salary and expected salary
  • Notice period

Experience:

  • Customer support: 1 year (Required)

Location:

  • Haridwar, Uttarakhand (Required)

Work Location: In person


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