CTK Sr. Associate

At Amazon, we strive to be earth's most customer-centric company. Each day presents new opportunities to innovate and overcome challenges. We distribute millions of products annually to our loyal customers worldwide, continuously redefining what's possible through the talent and dedication of exceptional individuals. Amazon's recognition as one of the world's leading brands stems from our commitment to customer obsession and innovation.

We are establishing a shared services team in India to support Amazon's global expansion. This hub will deliver multi-language support to our internal customers, and we seek Senior Associates to join our growing Shared Services Center. HR Services teams will redesign processes and tools to achieve service globalization and infinite scalability, delivering an innovative and frustration-free experience to employees worldwide. The India-based service hub will provide immediate, high-quality support across APAC and globally to Amazon businesses, managers, and employees. Services include employee transactional processes such as onboarding, centralized timekeeping, data management, exits, and compliance-related activities.

About Amazon Centralized Timekeeping (CTK):

The Centralized Timekeeping team streamlines time and attendance data entry to reduce payroll defects and maintain consistent service levels. CTK supports thousands of Amazon Associates with their time and attendance matters. Operators and HR submit edit requests through MyTime and trouble ticketing systems. The team manages these requests on a FIFO basis, prioritizing payroll-impacting tickets to prevent defects. We support the business by handling associates' time and attendance matters with speed, precision, and customer obsession.

Position Description:

Join Amazon's HR Services team in India to make a direct impact on all Amazonians. We seek a Time and Attendance Operational Admin specializing in time and attendance management. This centralized role manages time-related matters across the network and requires precise, rapid data entry skills. You will operate MyTime systems and manage trouble ticket queues for time and attendance issues. Your primary focus includes resolving incoming time and attendance inquiries, with opportunities for expanded responsibilities based on performance. You may contribute to continuous improvement projects. Success requires deep knowledge of Amazon's attendance policies, employee groups, and applicable state and federal laws. Core responsibilities include system administration, ticket management, and data auditing, plus additional projects as assigned. You will report directly to a team manager.

Key job responsibilities

1. Manage time and attendance data entries through various Time and attendance system with high accuracy and speed.

1. Process and resolve trouble tickets following FIFO methodology, with priority for payroll-impacting issues.

2. Handle time-related queries and provide support across the Amazon network through both voice and non-voice channels (email, tickets, calls)

3. Perform regular data auditing and maintain system accuracy.

4. Ensure compliance with Amazon's attendance policies and applicable laws.

5. Participate in continuous improvement projects and process redesign initiatives.

6. Support broader HR Services team objectives and cross-functional collaboration.

7. Execute additional projects and responsibilities as assigned by the team manager.

• 6+ months of human resources experience
• 6+ months of Microsoft Office products and applications experience
• 6+ months of customer service experience
• Bachelor's degree or equivalent

• 1+ years of human resources experience
• 1+ years of customer service experience
• 1+ years of Microsoft Office products and applications experience

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