Helpdesk Executive

We are looking for a friendly, presentable, and customer-focused Help Desk Executive to be the first point of contact for visitors and shoppers. You will play a key role in providing information, solving queries, guiding customers, and maintaining a positive brand image of the mall.

Key Responsibilities:

• Welcome and assist visitors at the mall help desk
• Handle customer inquiries regarding stores, events, parking, and facilities
• Maintain visitor records, feedback forms, and daily reports
• Assist in handling lost & found items
• Coordinate with the mall operations and housekeeping teams for visitor-related concerns
• Communicate event information, ongoing offers, and store details to guests
• Ensure the help desk area is tidy, professional, and well-organized at all times

Key Skills Required:

• Good communication skills (Hindi & basic English)
• Polite, professional, and approachable personality
• Good computer knowledge (MS Excel/Email)
• Problem-solving attitude and attention to detail

Job Types: Full-time, Permanent

Pay: ₹12, ₹15,000.00 per month

Work Location: In person