Helpdesk Executive

2 days ago

Pandri Raipur Chhattisgarh, India Raipur City Center Mall Full time ₹ 1,44,000 - ₹ 1,80,000 per year

We are looking for a friendly, presentable, and customer-focused Help Desk Executive to be the first point of contact for visitors and shoppers. You will play a key role in providing information, solving queries, guiding customers, and maintaining a positive brand image of the mall.

Key Responsibilities:

  • Welcome and assist visitors at the mall help desk
  • Handle customer inquiries regarding stores, events, parking, and facilities
  • Maintain visitor records, feedback forms, and daily reports
  • Assist in handling lost & found items
  • Coordinate with the mall operations and housekeeping teams for visitor-related concerns
  • Communicate event information, ongoing offers, and store details to guests
  • Ensure the help desk area is tidy, professional, and well-organized at all times

Key Skills Required:

  • Good communication skills (Hindi & basic English)
  • Polite, professional, and approachable personality
  • Good computer knowledge (MS Excel/Email)
  • Problem-solving attitude and attention to detail

Job Types: Full-time, Permanent

Pay: ₹12, ₹15,000.00 per month

Work Location: In person

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