Associate Manager

The role is responsible for handling the role with a high degree of efficiency and quality. This position is also responsible for managing a team of employees involved in AP activities while fostering process improvements and continuous learning. This position is also responsible for managing key production metrics and activities associated with quality audits. 

Accountabilities
Operations:
    Overall Accountability for the process-End-to-End.
    Work allocation and balancing between team members to ensure a balance between employee engagement and customer satisfaction
    Subject Matter expert – Work with the team members to resolve issues as well as provide solutions to the issue
    Plan and oversee daily activities by facilitating continuous process improvements and knowledge sharing/transfer reports in order to drive standardization of processes.
    Manage metrics to meet agreed SLA's/KPI's & activities are performed efficiently and effectively 
    Conduct metrics monitoring and ensure resolution to issues and quality audits in order to assure service to the stakeholders
    Ensuring timely reconciliations & resolutions 
    Adhering and ensuring smooth month end close
    Driving customer satisfaction by ensuring accounts payable activities are performed as per customer expectations and service level agreements

Governance
    Conducting regular governance meetings and interactions with team members
    Focus on internal controls especially to statutory requirements –ICFR and accounting policies
    Work on remediation of gaps identified as part of various audits – Internal, External and Peer Review
    Define /strengthen processes to ensure better controls in processes
Process Improvements 
    Drives continuous improvement in the team by proactively identifying areas of process simplification, improvement and automation through tools and technology.
    Be informed & updated with "What's in the New" and find opportunities of implementation  

People Management
    Continuous monitoring & management of team members. 
    Creating goals, mentoring, coaching and providing opportunities to enhance current skill sets in order to foster/empower an innovative team environment.
    Responsible for controlling the attrition rate
    Participates in the selection process of hiring candidates & assessments
Ad hoc activities
    Participate and work with the Process Leaders in strategy deployment and sharing ideas
    Participate in other ad-hoc activities assigned by Reporting Lead or Management requirements 

Stake holders/ Business User Team
    1st level of escalation point for stakeholders/Business users
    Point of contact for all exceptional scenarios
    Provide responses to queries raised by to internal/external stakeholders   

Internal SSC Team
    Reach out to other SSC team members for quick resolution of open issues & escalations 

GMR IT
    
Taxation/Secretarial
    Provide responses to queries raised by to internal/external stakeholders   

None

Handle a Team strength of 5+ FTE's

• M. Com with experience of operations in a Shared Service Centre

    Experienced Manager with 8-12 years of experience is essential
    Must have handled a team of minimum 5+ FTE's
    Core experience of AP- Invoice to Pay cycle with knowledge of upstream inter-locks with procurement 
    Prior experience of handling Invoice processing/vendor master management/query management/payment processing experience will be preferred
    Working experience in SAP
    Understanding of AP tools (OCR, Workflows etc.)
    Knowledge of accounting policies / regulatory requirements & ICFR controls 
    Basic level of analytics and reporting capabilities

• Personal Effectiveness
  
• Social Awareness
  
• Entrepreneurship
  
• Problem Solving & Analytical Thinking
  
• Planning & Decision Making
  
• Capability Building
  
• Strategic Orientation
  
• Stakeholder Focus
  
• Networking
  
• Execution & Results
  
• Teamwork & Interpersonal influence