Senior Manager

Zenoti provides an all-in-one, cloud-based software solution for the beauty and wellness industry. Our solution allows users to seamlessly manage every aspect of the business in a comprehensive mobile solution: online appointment bookings, POS, CRM, employee management, inventory management, built-in marketing programs and more. Zenoti helps clients streamline their systems and reduce costs, while simultaneously improving customer retention and spending. Our platform is engineered for reliability and scale and harnesses the power of enterprise-level technology for businesses of all sizes

Zenoti powers more than 30,000 salons, spas, medspas and fitness studios in over 50 countries. This includes a vast portfolio of global brands, such as European Wax Center, Hand & Stone, Massage Heights, Rush Hair & Beauty, Sono Bello, Profile by Sanford, Hair Cuttery, CorePower Yoga and TONI&GUY.

Our recent accomplishments include surpassing a $1 billion unicorn valuation, being named Next Tech Titan by GeekWire, raising an $80 million investment from TPG, ranking as the 316th fastest-growing company in North America on Deloitte's 2020 Technology Fast 500. We are also proud to be recognized as a Great Place to Work CertifiedTM for as this reaffirms our commitment to empowering people to feel good and find their greatness. To learn more about Zenoti visit:

Job Title: Senior Manager – IT

Job Summary: We are seeking a seasoned IT leader to drive excellence across system administration, network and security operations, and infrastructure reliability. This role demands hands-on expertise, strategic oversight, and a passion for automation and continuous improvement.

Responsibilities:

Systems Administration & Automation

• Spearhead the deployment, configuration, and maintenance of servers across cloud platforms with diverse operating systems.
• Provide expert-level support for endpoint operating systems and hardware troubleshooting.
• Manage Entera systems and oversee strategic deployment of Group Policies.
• Drive automation initiatives using scripting and AI technologies to enhance operational efficiency.
• Ensure system resilience through robust high availability and disaster recovery strategies.
• Administer Microsoft 365 services and oversee enterprise software licensing compliance.
• Lead patch management, software distribution, and driver updates across endpoints.

Network Architecture & Security Operations

• Architect and execute network solutions including Wi-Fi optimization and authentication troubleshooting.
• Design and manage firewall infrastructures, VPN configurations, and secure office wireless networks.
• Resolve compliance issues, eliminate policy conflicts, and enforce best practices across environments.
• Implement and maintain advanced security solutions 

Infrastructure Reliability & Monitoring

• Develop and maintain proactive monitoring and alerting systems to ensure infrastructure health.
• Perform root cause analysis and implement corrective and preventive actions.
• Optimize infrastructure performance, scalability, and reliability.
• Collaborate with cross-functional teams to ensure seamless deployment and operational continuity.
• Configure alerts and correlate logs using SIEM tools; conduct regular compliance reviews. Be compliant with Organization compliance policies.

Documentation & Knowledge Management

• Create and maintain detailed documentation for systems, processes, and project implementations.
• Develop clear, user-friendly instructions and visual aids to support troubleshooting and onboarding.
• Maintain and update operational playbooks to reflect current practices and standards.

Requirements:

• • Bachelor's degree in a relevant field or equivalent professional experience.
  • Minimum 15 years of experience in IT systems and network administration.
  • Deep expertise in Entra, Azure, and Microsoft 365.
  • Hands-on experience with networking and firewall technologies.
  • Strong troubleshooting, communication, and team collaboration skills.
  • Proven ability to lead technical projects and deliver high-quality outcomes.
  • Excellent verbal and written communication skills, with the ability to translate technical concepts for non-technical stakeholders.
  • Ability to thrive in a dynamic, fast-paced environment managing multiple priorities.

Certifications (Preferred) :

• Microsoft Certified: MS-100, MS-500, AZ-500
• Cisco Certified Network Associate (CCNA).
• Microsoft SC-100, MD-100.

Why Zenoti?

• Be part of an innovative company that is revolutionizing the wellness and beauty industry. 
• Work with a dynamic and diverse team that values collaboration, creativity, and growth. 
• Opportunity to lead impactful projects and help shape the global success of Zenoti's platform. 
• Attractive compensation. 
• Medical coverage for yourself and your immediate family. 
• Access to regular yoga, meditation, breathwork, and stress management sessions. We also include your family in benefit awareness initiatives.  
• Regular social activities, and opportunities to give back through social work and community initiatives.

Zenoti provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

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