Voice Process Executive

3 days ago

Mumbai, Maharashtra, India SSC Technologies Full time US$ 40,000 - US$ 80,000 per year

This role offers a unique opportunity to combine your financial expertise, client service skills, and UK language proficiency to deliver outstanding value to our clients. If you are a dedicated and knowledgeable professional who thrives in a dynamic environment, we encourage you to apply and join our team.

Core Role Responsibilities

  • Provide real-time assistance to clients through inbound and outbound telephone calls, web chat, answering questions, resolving issues, and offering guidance.
  • Processing transactions to agreed service levels, quality standards and where relevant within agreed financial authority limits
  • Supporting clients with a number of platform specific support tools and processes
  • Adherence to schedules to ensure Service Level Agreements are achieved.
  • Ensure timely and accurate responses to client enquiries while maintaining a professional and client-centric approach.
  • Proficiency in the English (UK) language is essential, both spoken and written language skills are required to communicate with UK colleagues and UK and global clients.
  • A flexible approach to completing variety of tasks to support TL / TM and other teams for business needs.
  • To escalate issues or potential breaches to Line Manager.
  • To comply with the regulatory regimes in which SS&C operates including Data Protection, Financial Crime Prevention and CASS regulations

Provide a quality service, aiming for 100% accuracy and timeliness of delivery.

  • To review processes and practices within your role to propose change and improvement where individual and team performance are being affected.
  • Keeps own knowledge of processes, products and appropriate regulation up to date.

Knowledge and Technical Skills

  • Proficiency in the English (UK) language is essential, both spoken and written language skills are required.
  • Proven experience in a contact centre role, with a minimum of 1 - 2 years of experience. Preferably in the UK Mutual Funds Financial Services environment.
  • Good keyboard skills and familiar with Microsoft word and excel
  • Ability to identify areas of risk or concern, either within team or in the business.
  • Exceptional communication and interpersonal skills.
  • Flexible and adaptable to change and challenges.

Interested candidates can send their cv on

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