Territory Manager- Customer Experience Job Details

Job Description

: Territory Manager - Customer Experience

Date: 31 Oct 2025
Location: Mumbai, MH, IN, 400059
Company: Hero Motocorp
Function: India BU
Pay Band: E4 to M2

Role

As the Territory Manager - CE, you will be part of the Customer Experience team and will report to the Area Service Manager. The purpose of your role will be:

1. To ensure maximum customer connect to enhance customer experience.
2. To facilitate Value added services to customers to enhance business penetration in order to generate more revenue.
3. To implement Balanced Scorecard approach and points.
4. To provide product support in the field.

A Purpose Driven Role for You

Your key responsibilities will include, but are not limited to:

1. To drive revenue growth and maximization of profitability in Dealer Service.
2. To increase the Happiness Index (CEI & CES) and work on reducing the customer complaints by coordinating with all stakeholders so that the end customer receives a delightful experience in the HMCL workshops.
3. To ensure the timely submission of Warranty and FSC claims by the channel partners.
4. To reduce non-claiming channel partners and reduce warranty rejection, etc.

A Day in the Life

As the TM- CE, your day will start with strategizing and making plans on how to drive revenue growth and maximize it. This role will allow you to interact with different stakeholders from internal to external and provide you with an exciting opportunity to explore how to make a difference in the satisfaction levels of the customers directly.

Academic Qualification & Experience

• BE / B Tech (Mech)
• Minimum 2-3 years as Territory Manager in any OEM.

Technical Skills/Knowledge

• Knowledge of Product & Variants.
• Knowledge of systems & processes at Hero & channel partner.
• Channel Management.
• Technical/Commercial skills (DMS & SAP).
• Proficiency in MS Office (Advanced Excel).

Behavioural Skills

• Customer Complaint Management.
• Inter-personal relationships/People Management Skills.
• Effective Time Management.
• Business Communication.
• Effective Decision Making.

What Will It Be Like to Work for Hero

As the worlds largest manufacturer of motorcycles and scooters for the last 22 years, Hero is where you will get to work with the brightest innovators, passionate about being the best in what they do. You will become a part of Indias proudest legacy, a brand that is celebrated by 110 million Indians and is now taking over the world with its manufacturing superpower. If you are someone who dreams big and goes after their dreams with absolute conviction, Hero is your place to be. At Hero, we are building a cutting-edge future of mobility, pushing the frontiers of innovation and aiming for the very best. Choose to be with the best, choose to be your best.

About Hero

Headquartered in New Delhi (India), Hero MotoCorp is the world's largest manufacturer of motorcycles and scooters for 22 consecutive years. We are at the forefront of developing modern, technologically superior, and eco-friendly mobility solutions for its millions of customers around the world.

Hero MotoCorp has rapidly transformed into a true multinational organization with a presence in 47 countries across Asia, Africa, Latin America, and the Middle East.

We have achieved the coveted milestone of 110 million cumulative production and sales since inception. Aligned with its Vision Be the Future of Mobility, Hero MotoCorp plans to achieve its next 100 million sales by 2030.

We have a globally benchmarked manufacturing and Research & Development (R&D) ecosystem that is spread across global geographies. Its R&D facilities are located in India and Germany - the Centre of Innovation and Technology (CIT) at Jaipur, India, and the Tech Centre Germany (TCG), near Munich. Hero MotoCorps eight green manufacturing facilities are spread across India (6), Colombia (1), and Bangladesh (1).

Hero MotoCorp is the pre-eminent leader in the Indian two-wheeler market. It is the only motorcycle manufacturing company listed in the Dow Jones Sustainability Index.

In 2022, Hero MotoCorp launched a separate brand for emerging mobility solutions, including Electric Vehicles (EV) - VIDA, Powered by Hero. VIDA has commenced sales of VIDA V1 its first EV in India and plans to launch the product in global markets.

We are one of the largest global corporate promoters of multiple sporting disciplines. Hero is globally associated with golf, football, field hockey, cricket, and motorsports. Hero MotoSports Team Rally is one of Indias flag-bearers in global rally racing. The iconic golfer Tiger Woods is Hero MotoCorps Global Corporate Partner.

Read more about us.

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