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Ecommerce Specialist

2 weeks ago

Pune, Maharashtra, India The Healthy Binge Full time

Job Description: Ecommerce Specialist

We're seeking an experienced and talented e-commerce specialist to join our dynamic team at
The Healthy Binge.

You will play a pivotal role in optimising our online business operations and delivering exceptional customer service.
As an e-commerce specialist, you'll maintain all our sales touchpoints — website, online marketplaces, and aggregators — and oversee online sales, manage stock inventories, and optimise the overall customer experience.

If you have a knack for sales, love the online world and have a passion for customer service, we welcome you to join our company.

Objectives of this role

  • Execute and manage listing of The Healthy Binge products on key digital platforms – e-commerce/quick-commerce
  • Develop and implement effective growth strategies to identify and capture new customer base and business opportunities across all marketplaces/aggregrators
  • Optimise end-to-end for our customers, from lead generation to conversion and post-purchase follow-up.
  • Manage and maintain e-commerce platforms, including stakeholder management with KAMs, product listings, pricing and inventory management.
  • Enhance customer experience by working closely with other departments, such as marketing, content and customer service

Your tasks

  • Conduct market research and analysis to identify potential prospects, conduct outreach, and build customer relationships to drive sales.
  • Analyse data and generate reports to track performance, identify trends and make data-driven recommendations for improvement.
  • Demonstrate our products with sales data to prospective clients, negotiate contracts and close sales deals with stakeholders.
  • Collaborate with cross-functional teams, including development, marketing and customer service, to execute online campaigns and promotions to attract leads.
  • Monitor customer feedback, reviews and ratings to identify areas of improvement and implement strategies for enhancing customer satisfaction and retention.

Required skills and qualifications

  • 1-3 years of experience in the e-commerce industry with a proven track record of driving online sales and achieving revenue targets.
  • Strong expertise in managing product listings, inventory management, pricing strategies, and other e-commerce operations to optimise product visibility, customer engagement, and sales conversion.
  • Solid understanding of e-commerce platforms, tools, and technologies, including online marketplaces, payment gateways, order management systems, and customer relationship management (CRM) software.
  • Excellent analytical skills in analysing data, conducting market research, and understanding customer behaviour to identify trends and opportunities for growth.
  • Great analytical mindset with an ability to use data to drive decision-making and present solutions for boosting online sales.
  • Proficient communication skills, both written and verbal, with fluency in English. Additional language proficiency in regional languages would be an advantage.
  • Experience managing e-commerce platforms such as Shopify, Magento, and/or WooCommerce.
  • Proficiency in using analytics tools such as Google Analytics, Google Tag Manager, or similar to track and analyse e-commerce performance metrics.
  • Proficiency in Whatsapp marketing, email marketing, SEO and SEM.