General Manager

Role Overview:   We are seeking a dynamic and experienced General Manager to spearhead the
establishment and management of our new shared services business unit in India. Reporting to the
President of our India subsidiary, with a dotted line to the CFO at our corporate headquarters in
Vancouver, Washington, the General Manager will play a pivotal role in building, leading, and optimizing
the shared services team. This position requires a strategic thinker with a strong background in
operations management, business development, and financial acumen to ensure the success and
profitability of the shared services unit.
Key Responsibilities:
1. Establishment and Leadership:
 Develop and execute a comprehensive strategy for establishing the shared services unit,
including defining organizational structure, processes, and performance metrics.
 Recruit, onboard, and develop a high-performing team of shared services managers and
professionals.
 Provide strong leadership and direction to ensure alignment with company goals and
values.
2. Operational Excellence:
 Oversee the day-to-day operations of shared services business unit, ensuring efficient
and effective delivery of services.
 Drive continuous improvement initiatives to enhance operational efficiency, service
quality, and cost-effectiveness.
 Implement best practices and standardized processes to ensure consistency and
compliance across all locations.

3. Business Development and Growth:
 Collaborate with subsidiaries and corporate stakeholders to identify opportunities for
expanding shared services offerings and revenue streams.
 Proactively engage with internal stakeholders to promote the value proposition of
shared services and drive business development efforts.

4. Financial Management:
 Develop and manage the annual budget for the shared services unit, ensuring alignment
with strategic priorities and financial targets.
 Monitor financial performance, analyze variances, and implement corrective actions as
needed to achieve profitability goals.
 Drive cost optimization initiatives while maintaining service quality and customer
satisfaction.

5. Cross-Functional Collaboration:
 Foster a culture of collaboration and teamwork across departments and subsidiaries to
ensure seamless integration of shared services operations.
 Liaise with corporate functions, including finance, HR, legal, and compliance, to address
operational and regulatory requirements.
 Act as a liaison between the shared services team and other business units to facilitate
communication and alignment on shared goals.

6. Risk Management and Compliance:
 Implement robust risk management processes and controls to mitigate operational,
financial, and compliance risks.
 Ensure adherence to regulatory requirements, industry standards, and company policies
across all shared services activities.
 Monitor and report on key performance indicators (KPIs) related to risk management
and compliance.

Qualifications:
 Bachelor's degree in business administration, finance, or related field.
 Strong background in finance, accounting, or related disciplines, with a proven track record of
driving financial performance and profitability.
 Demonstrated experience in business development, client relationship management, and
strategic planning.

 Excellent interpersonal and communication skills, with the ability to influence and collaborate
effectively across all levels of the organization.
 Proven leadership abilities, including team building, coaching, and development.
 Strategic thinker with a results-oriented mindset and a continuous improvement mindset.
 Ability to thrive in a fast-paced, dynamic environment with a high degree of ambiguity and
complexity.
 Fluency in English; additional language proficiency is a plus.
 Willingness to travel as needed.