Process Associate

About Lowe's
Lowe's is a FORTUNE 100 home improvement company serving approximately 16 million customer transactions a week in the United States. With total fiscal year 2024 sales of more than $83 billion, Lowe's operates over 1,700 home improvement stores and employs approximately 300,000 associates. Based in Mooresville, N.C., Lowe's supports the communities it serves through programs focused on creating safe, affordable housing, improving community spaces, helping to develop the next generation of skilled trade experts and providing disaster relief to communities in need. For more information, visit

About Lowe's India

Lowe's India, the Global Capability Center of Lowe's Companies Inc., is a hub for driving our technology, business, analytics, and shared services strategy. Based in Bengaluru with over 4,500 associates, it powers innovations across omnichannel retail, AI/ML, enterprise architecture, supply chain, and customer experience. From supporting and launching homegrown solutions to fostering innovation through its Catalyze platform, Lowe's India plays a pivotal role in transforming home improvement retail while upholding strong commitment to social impact and sustainability. For more information, visit Lowes India

About Lowe's

Lowe's is a FORTUNE 100 home improvement company serving approximately 16 million customer transactions a week in the United States. With total fiscal year 2024 sales of more than $83 billion, Lowe's operates over 1,700 home improvement stores and employs approximately 300,000 associates. Based in Mooresville, N.C., Lowe's supports the communities it serves through programs focused on creating safe, affordable housing, improving community spaces, helping to develop the next generation of skilled trade experts and providing disaster relief to communities in need. For more information, visit

Lowe's India, the Global Capability Center of Lowe's Companies Inc., is a hub for driving our technology, business, analytics, and shared services strategy. Based in Bengaluru with over 4,500 associates, it powers innovations across omnichannel retail, AI/ML, enterprise architecture, supply chain, and customer experience. From supporting and launching homegrown solutions to fostering innovation through its Catalyze platform, Lowe's India plays a pivotal role in transforming home improvement retail while upholding strong commitment to social impact and sustainability. For more information, visit Lowes India

About the Team

The order-to-cash process includes all the steps from when a customer places an order to when the company receives payment.

Job Summary

The Order-to-Cash (O2C) process is a critical business cycle that encompasses the entire journey of receiving and fulfilling customer orders, invoicing, and collecting payments. It begins with order management, where a customer places an order that is recorded and validated. Next, credit management ensures the customer's creditworthiness to mitigate financial risks. Once approved, the order fulfillment phase involves processing, picking, packing, and shipping the goods or services. After delivery, the invoicing step generates and sends the bill to the customer. The accounts receivable team then tracks and records payments, while collections and dispute management handle overdue payments and customer concerns. Once payments are received, the cash application process reconciles them with outstanding invoices. Finally, reporting and analysis help businesses track performance and optimize the O2C cycle. A well-structured O2C process enhances cash flow, improves customer satisfaction, and reduces operational inefficiencies

Roles & Responsibilities:

Core Responsibilities:

• Manage a specific portfolio of accounts 
• Maintain records of contacts and attempted contacts with delinquent accounts as well as records of any payments collected.
• Contact customers with overdue accounts 
• Initiate the dispute process on disputed invoices, or misapplications
• Perform credit limit reviews within their designated level of authority
• Negotiate payment agreements within their designated level of authority
• Make judgment decisions regarding the status of a customer account based on thorough analysis of the customer's purchases, payments, history, ability to pay and our business strategy.
• Maintain strong communication with Outside Sales Representatives, Customer Service and Leadership
• Release orders
• Soft collections
• Assist with special projects as requested

Years of Experience:

• Maximum 1 to 2 years of experience
• With 1 to 2 years in O2C with Collections experience must

Required Minimum Qualifications:

• Bachelors Degree / Post Graduate Degree

Primary Skills (must have)

• Understanding of O2C processes
• Experience with collection and AR management
• Must be able to work in night shift 8:30 PM to 5:30 AM

Lowe's is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.