Mid/Sr. Production Support Engineer

1 week ago

Pune Maharashtra ComputerSoftware, India One Network Enterprises Full time ₹ 4,50,000 - ₹ 9,00,000 per year
Job Summary:  

Maintain and support internet-based enterprise level supply chain applications.

Essential Functions: 
  • Work either independently or with a group of highly skilled, high intellect engineers to resolve customer and product issues. 
  • Communicate with Network Operations to identify and solve software issues. 
  • Communicate current status of issues to the manager as necessary, based on severity and impact of the issue on the business. 
  • Interact with client services, professional services, and other groups for troubleshooting efforts. 
  • Be proactive and inquisitive with a clear focus on problem solving. 
  • Must have flexibility with work hours and be able to provide on-demand support as required.
  • Must be ready to be On Call 24X7 on a rotational basis.
  • Document findings, including new defects in products and work with the Production Support team to create knowledgebase articles.
  • 70% Support and 30% Development.
  • Develop code, scripts, extracts and other artifacts required to solve other complex technical issues.   
Other Duties and Responsibilities: 

As determined by manager.  

Required Software Qualifications:  

Operating System: Windows, Linux

Language: Java J2EE technologies: JDK1.4, J2EE, Servlets2.3, JSP1.2, EJB2.0, AJAX Java EE Servers: JBoss

Framework: Struts

Middle Tier: EJB, Webservices

Internet technologies: Style sheets, XML, SAX & DOM API's  

Tools: J profiler, LoadRunner

Misc.: SQL Skills, Shell Scripting, PL SQL  
  • Must have strong written and verbal  communication skills 
  • Must be able to communicate technical issues clearly to individuals with various levels of technical understanding 
  • Must have strong interpersonal skills when working with non-technical individuals, including customers  
Education:  

BS Degree in Engineering MS Degree a plus  

Experience:  

Experience supporting high performance, highly scalable OLTP systems.  

Other Qualifications:  

Ability to make good judgment decisions, SelfMotivated, Self-Confident, desire to learn   

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