Senior Technology Specialist, Customer Engagement, IAM

In this role, you get to:

• Your will be responsible for designing, implementing, and managing CIAM solutions to ensure secure and seamless customer experiences.
• You will architect and implement CIAM solutions using Auth0 to manage customer identities and accesses while ensuring the integration of CIAM solutions with various KONE IT solutions and services.
• You are required to oversee the day-to-day operations of the CIAM systems, ensuring high availability and performance, while managing and troubleshooting issues related to customer identity and access management.
• You are responsible to develop and enforce security policies to protect customers data and ensure compliance with data privacy regulations like CCPA and GDPR.
• You will work with cross-functional teams and provide guidance on CIAM best practices and Auth0 functionalities to be used in the respective IT solutions.
• Continuously improve CIAM processes and solutions to enhance customer experience and stay updated with the latest trends and technologies in CIAM and identity management.
• You will be responsible for developing custom actions and write/re-use some TypeScript codes to create connections.

Skills & experience we`re looking for:

• Bachelor's degree in computer science, Information Technology, or a related field. A master's degree is a plus.
• Minimum of 8+ years of experience in working with product development especially with B2B and B2C authorization & authentication-based technologies such as Auth0.
• Minimum of 5 years of experience in implementing identity and access management capabilities in the B2B or B2C digital solutions.
• At least 2 years of hands-on experience with Auth0 / Okta Customer Identity Cloud (CIC). Certification in Okta products is a plus.
• Experience with authentication, authorization, identity, and access management specifically using OIDC, OAuth2, SAML2, Auth0 (Okta CIC) based technologies. Knowledge of data privacy regulations and compliance requirements is a must.
• Proven experience in integrating APIs and SDKs within CIAM infrastructure.
• Proficiency in JavaScript, TypeScript, , React and any other scripting language.
• Ability to create, review, and maintain custom and complex OAuth and OIDC integrations with Auth0.
• Ability to create complete IAM provisioning with custom rule, actions and attribute statements using Auth0 as an IdP
• Who can develop Auth0 Workflows to supplement native provisioning and registration processes
• Excellent problem-solving and analytical skills
• Highly motivated team player with a service-oriented mindset, enjoying consulting and co-creating solutions.
• Ability to work independently as well as contribute effectively to virtual teams in a multicultural international setup.
• Excellent collaboration and communication skills in English, including effectively communicating complex topics at a comprehensible level.
• Open-minded with a sense of humor, contributing to a positive and dynamic work environment.

At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.

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