Customer Success Intern

3 days ago

Nagpur, Maharashtra, India Jodo Full time

Company Description

Jodo is a fintech start-up dedicated to making education payments convenient and affordable for parents while simplifying fee collections for educational institutes. Jodo's suite of products - Jodo Cred, Jodo Flex, and Jodo Pay - are custom-built recurring payment solutions allowing flexible fee payment options. By choosing Jodo, institutes increase fee realization, streamline fee collection processes, and gain valuable analytics insights. Jodo's parent community benefits from high-quality content, exclusive events, and curated rewards, enhancing the student's educational journey. The company is led by founders with prestigious educational backgrounds and significant experience in financial services, backed by top-tier investors such as Tiger Global and Elevation Capital.

Key Responsibilities

1.
Sales:

 Increase Jodo's market share

 Consultative selling by pitching Jodo's financial products to customers both in offline events

and via telesales

 Building a long-term relationship with customers

 Ability to think on the feet and understand the customer's pulse to pitch right

 Ability to take rejections and not let it affect the pitch to the next customer

2.
Resourceful:
Always thinking of ways to get new leads, try different approaches to pitching,

and add value to the firm in various ways apart from just the core responsibility

3.
Not taking 'no' for an answer
: Persistent with the customers while being pleasant and

respectful; ability to engage and persuade

4.
Diligent in follow-ups with the customer:
Taking ownership of every single lead and taking

it to closure Understand customer concerns and relay them back to the product team to improve

the product & application process

Eligibility

 Education Qualification: Any Graduate or Post Graduate

 Year of Graduation: 2024, 2025 & 2026

 Percentage: 60% aggregate & Above

Requirements

● Passionate about talking to and understanding customer needs.

● Fluent communication in Hindi and regional language.

● Candidate must have their own
Laptop
in working condition.

● Passionate about personal growth and making a difference.

Benefits

●
Compensation and related details:

1.
10,000
Monthly Stipend +
2,000
Travel Allowance (Fixed) + Incentives (Target

driven)

  1. Golden chance to convert to a full-time roll(PPO: Customer Success Specialist)

● Opportunity to be part of an early-stage fintech startup and make an impact

● High performers in this role will be given additional exposure

What are we looking for?

●
Self-starter with a high sense of ownership -
Comfortable to work with minimal super vision

●
Hungry to learn and grow -
Passion to learn & be a better version of oneself motivated to succeed

●
Bias for action -
Have the temperament to experiment and execute in uncertainty

●
Hustler -
Ability to generate resources to solve a problem

●
Intellectual honesty -
Always seeking and presenting truth irrespective of personal

POV or beliefs

●
Mission-oriented -
Deeply care about delivering value and making an impact on customers' lives

Key Details

●
Role:
Jodo Customer Success Intern (3 to 9 Month paid onsite internship)

●
Location: Pune, Goa, Nagpur

●
Date of Joining: ASAP

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