Active Directory Lead

1 day ago


Bengaluru, Karnataka, India Contactx Resource Management Pvt. Ltd. Full time

Contact

  • Lead L2/L3 support for Active Directory and Entra ID environments.
  • Own and drive technical delivery, ensuring SLAs, KPIs, and compliance targets are met
  • Act as a primary technical and operational escalation point for identity and directory-related incidents.
  • Coordinate and manage incident, problem, and change management processes for AD/ Entra services.
  • Participate in reviews with stakeholders and provide actionable insights.
  • Prepare and deliver service performance reports, and management updates.
  • Drive continuous improvement, automation, and standardization across the environment.
  • Collaborate with project teams to support new implementations, migrations, and transformations.
  • Maintain strong customer relationships, ensuring satisfaction and proactive communication.
  • Manage day-to-day operations of the team, including workload allocation and task prioritization.
  • Promote a collaborative and high-performance culture within the team.
  • Drive training initiatives and knowledge sharing sessions to strengthen team capabilities.

Qualification : - BE, Btech , BCA, MCA, Mtech , BCS, Bsc or equivalent preferred



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