Customer Service Executive

2 weeks ago

Subhash Nagar Delhi Delhi, India wedding banquets Full time ₹ 15,000 - ₹ 2,20,000 per year

Dear Candidate

Managing a team of representatives offering customer support.

  • Overseeing the customer service process.
  • Resolving customer complaints brought to your attention.
  • Creating policies and procedures.
  • Planning the training and standardization of service delivery.
  • Selecting and hiring new staff.
  • Monitoring the work of individual representatives and of the team.
  • Conducting quality assurance surveys with customers and providing feedback to the staff.
  • Possessing excellent product knowledge to enhance customer support.
  • Maintaining a pleasant working environment for your team.

Customer Support Executive Requirements:

  • A bachelor's degree in administration or a related field.
  • A minimum of 1 years experience.
  • Excellent interpersonal and written and oral communication skills.
  • Ability to lead a team.
  • Knowledge of CRM systems.
  • Computer skills.
  • Knowledge of mediation and conflict resolution techniques is preferable.

Job Type: Full-time

Pay: ₹15, ₹22,000.00 per month

Benefits:

  • Cell phone reimbursement

Education:

  • Bachelor's (Preferred)

Experience:

  • total work: 1 year (Preferred)
  • Customer service: 1 year (Required)

Language:

  • English (Required)
  • Hindi (Required)

Work Location: In person

Speak with the employer

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