Network Operation Manager

4 days ago

Ahmedabad, Gujarat, India ProTech ITS Full time ₹ 9,00,000 - ₹ 12,00,000 per year

  • Manage a team of remote technicians and field engineers to address network issues via ticketing, emails or phone calls

  • Participate in network design and implementation for operations and project work

-Coordinate with vendors, partners, and service providers' stakeholders

-Develop and monitor policies for the use of network resources

-Evaluate and recommend security & network infrastructure improvements along with system upgrades as necessary

-Create technical support documentations and update policies

-Meet regularly with senior managers/team to develop and report on strategic plans for team objectives

-Set daily employee objectives and schedules to achieve and exceed company productivity and better performance as per KPIs

-Build sustainable relationships and trust with clients and internal teams through open and interactive communication

-Provide accurate, valid and complete information by using the right methods/tools

-Handle escalations and incidents reported in a timely manner

-Accumulate and provide data reports on a daily/monthly/annually basis

-Follow communication procedures, guidelines and policies

Requirements and skills: -

-Working experience of 5-7 years minimum with at least 2 years of senior leadership experience in team handling

  • Proven experience in Security domain for product support and customer service

-Excellent verbal and written communication skills and presentation skills

-Hands-on experience with CRM tools

-Strong expertise in Incident Response and Incident Management

-Ability to lead and guide the NOC team in addressing and resolving network issues

-Bachelor's degree B.E. / B.Sc. / BCS or equivalent is a must

-CompTIA A++ or N+ or equivalent certification is a must, CCNA or CCNP will be a plus

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