Network Control LSU Manager India

6 days ago

Bengaluru, Karnataka, India Hitachi Full time ₹ 6,00,000 - ₹ 12,00,000 per year

Location:

Bengaluru, Karnataka, India

Job ID:

R0110898

Date Posted:

Company Name:

HITACHI ENERGY INDIA LIMITED

Profession (Job Category):

Engineering & Science

Job Schedule: 

Full time

Remote:

No

Job Description:

The NC Local Service Unit Manager for India will have the following tasks and responsibilities:


• Report to the respective NC Service Portfolio Group Manager

• Are accountable for overall revenues and service results (OCF, gross margin) for their local markets,

• Are accountable for customer satisfaction and system ageing in their allocated markets,

• Act as input giver to NC on capacity to ensure correct priority of opportunities,

• Are responsible for Installed Base of Network Control – e.g SLA adherence and system ageing within their
allocated markets,

• Ensure correct cost allocation to service and sales support.


• Responsible for generating repeat and additional service business from their customers.

• Understands how our Installed Base system is used by the customer, where it adds value and how this value can be maintained and extended.

• Discusses future plans for the system with the customer and strives to align customer budget with investment needs.

• Acts as the customer's voice in Hitachi Energy and vice versa,

• Is the point of contact in HE for customers in maintenance, and tracks/follows up open issues to drive overall customer satisfaction, and may take the role of service project manager. 

• Collaborates closely with sales as well as project and service teams,

• Supports messaging to the customer for e.g. cyber security issues

Qualifications:
- Minimum 5 years of experience in Network Control system projects implemented with Hitachi Network Manager.
- Excellent problem solving skills and ability to work independently.
- Effective communication skills both written and verbal.
- Ability to manage multiple projects simultaneously while meeting deadlines.
- Strong analytical and critical thinking abilities.

Qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by completing a general inquiry form on our website. Please include your contact information and specific details about your required accommodation to support you during the job application process.This is solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes will not receive a response. 

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