Retail Store Manager

Company Overview

Reliance Retail, India's largest and most profitable retailer, offers a diversified omni-channel presence with integrated store concepts, digital, and new commerce platforms. With over 15,000 stores across 7,000+ cities, Reliance Retail serves a customer base of more than 193 million, providing superior quality products and an unmatched shopping experience.

Job Overview

The Retail Store Manager position at Reliance Retail is a full-time, senior-level role based in Hingoli, Maharashtra. The ideal candidate will have 7 to 10 years of relevant experience in retail management (FMCG/Retail/QSR). This role involves overseeing store operations, ensuring customer satisfaction, and driving sales growth while managing a dynamic team. The position demands exceptional problem-solving skills and strategic planning capabilities.

Qualifications and Skills

• Proven ability to lead and inspire a team to achieve store operational goals and enhance overall performance.
• Expertise in inventory management to ensure optimal stock levels, reducing shrinkage and optimizing sales opportunities.
• Strong customer service skills with a focus on creating a pleasant shopping experience to drive customer loyalty and repeat business.
• Experience in sales forecasting to anticipate market needs and translate that into strategic actions for revenue growth.
• Comprehensive understanding of retail operations to streamline processes and improve store efficiency.
• Proficiency in profit and loss management to optimize financial performance and cost efficiency for the store.
• Ability in store management, including layout planning and visual merchandising, to enhance the shopping environment.
• Drive local events and promotions as per marketing calendar.
• Understanding of FMCG products and market trends to align store offerings with consumer demands and ensure competitiveness.

Roles and Responsibilities

• Oversee daily store operations, ensuring compliance with company policies, and foster a positive customer-centric environment.
• Lead, mentor, and motivate the sales team to achieve set targets and enhance their professional growth and productivity.
• Monitor inventory levels, manage stock counts, and address any discrepancies promptly to maintain adequate supply.
• Analyze sales data and market trends to create action plans, boosting store sales and taking corrective measures as needed.
• Develop and implement store promotions and events that align with brand objectives to drive traffic and increase sales.
• Implement and uphold visual merchandising principles to provide a compelling and visually appealing store layout.
• Build and maintain strong relationships with customers by resolving grievances and ensuring high levels of customer satisfaction.
• Manage budgetary controls, optimize store expenses, and maintain profitability by achieving financial targets and KPIs.
• Drive sales, margin, shrink control, inventory management, and cost optimization.