Application Support Engineer/AI ML

1 week ago


Hyderabad, Telangana, India Sdna Global Full time ₹ 20,00,000 - ₹ 25,00,000 per year

Skills Set :

Primary


• Enterprise application support management


• Monitoring and observability tools: PagerDuty, Datadog, Prometheus, Splunk


• Incident management platforms: ServiceNow, Jira Service Management


• Expertise in leveraging Automation & AI Tools to drive efficiency in technical

support


Secondary


• AI/ML Integration in Support  Experience building smart support tools like

chatbots, summarizers, and LLM-based agents


• Experience with cloud platforms: AWS, GCP, Azure

Detailed JD

Location: Hyderabad

No of open positions: 1

Skills : Tech support + AI/ML

Job_req (Generated by AI):

  • Technical Expertise: 8-12 years of experience in Enterprise Application

Support Management, with proficiency in automation, observability, and

shift-left processes.

  • Communication and Problem-Solving: Excellent verbal and written

communication skills, attention to detail, and the ability to communicate

effectively with stakeholders at all levels.

  • Preferred Experience: Familiarity with Supply Chain domain, Service

Now for Incident Management, and observability/monitoring tools like

PagerDuty, Data-dog, Prometheus, and Splunk.

  • Technical Leadership: Lead innovation in support with cutting-edge AI

and LLM-powered tools, and act as technical lead during critical

incidents.

  • Support Process Improvement: Develop automation for auto-triage,

self-healing, real-time diagnostics, and enhance observability platforms

for early anomaly detection.

  • Smart Support Tools Development: Contribute to building smart

support tools like AI/ML summarizers, chatbots, and knowledge search

systems, and integrate LLM-based agents into workflows.


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