Engineer 2, Engineering Operations

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary

Responsible for contributing in project teams, troubleshooting operational issues, providing technical solutions to operational problems, new product implementation, implementing existing products and services and the overall upkeep and maintenance of designated areas of engineering. Acts in compliance with industry and Company technical requirements, standards, policies and procedures. Works with moderate guidance in own area of knowledge.

Job Description

Core Responsibilities

Bachelor's degree in Engineering on IT/ Computer Science or equivalent in work experience and self-study

• 2 year's relevant experience in Information Technology operations and methodology – must be flexible for 24/7 shifts and shift rotations & 365 days Coverage
• Proficiency in Microsoft Windows, Linux, Unix – Hands on work experience on Linux commands/environments and basic shell scripting would be an added plus
• Proficiency in Microsoft Office products (Excel, Visio, Word)
• Excellent communication skills – Should be versatile in handling and escalating issues
• Great problem solving skills - Willing to take ownership of problems and see them through to resolution
• Sound Knowledge on ITIL principles for incident, problem, and change management, demonstrating foundational knowledge of networking concepts (TCP/IP, DNS), DevOps practices like CI/CD
• Comfortable working a fast paced agile environment
• A focus on automation to reduce time on repeatable tasks and data aggregation / presentation

Employees at all levels are expected to:

• Respond to systems notifications on service failures (visual and audible on multiple service platforms)
• Work with multiple automation and ticketing systems as well as surveillance and diagnostic tools
• Follow Tier-1 and 2 Comcast troubleshooting procedures to authenticate and restore service integrity
• Create and maintain chronological trouble tickets concerning on-air issues and maintenance activities
• Perform daily channel scans and routine error monitoring checks
• Perform scheduled, preventative and corrective maintenance on satellite acquisition and transmission systems
• Configuration of satellite receivers and transcoders for content acquisition and distribution.
• Documents results of applied work processes and practical application of technical standards. Reports results to management.
• Recommends innovative solutions.
• Utilize test equipment and monitoring resources to solve moderate mpeg and data problems.
• Acts as an advocate for Engineering and Operations procedures, policies, and processes.
• Creates data and metric systems to track operational workflows, maintenances, resources and system failures; maintains records of results and feedback. Analyzes data and metrics, identifies problem areas, and provides actionable insight to management.
• Works closely with broadcast and engineering staff on system design and configuration.
• Provides advanced troubleshooting support when complex issues arise to support operational standards and uptime.
• Consistent exercise of independent judgment and discretion in matters of significance.
• Coordinate with Comcast employees and / or external vendors to resolve on air issues
• Follow-up with internal and external vendors and providers on service issues and statuses
• Must be able to demonstrate proficient communication/escalation capabilities (escalate up to the VP level)
• Ability to handle fast paced situations with speed and accuracy
• Must be customer focused
• Must be willing to work on related projects and teams as deemed necessary
• Regular, consistent and punctual attendance
• Must be able to work variable schedule as necessary.

Disclaimer:

• This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Relevant Work Experience

2-5 Years

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