SAP Infra Tools Deploy and Sustain Lead

Overview

The SAP Infra Tools Deploy and Sustain Lead is responsible for the deploy and delivery of all SAP Infra tools across multiple geographies and sectors (AMESA, APAC, NA, Europe, LATAM) including PGT and will partner with other IT orgs (such as infrastructure, enterprise architecture, ITOPS, etc.) to deliver a high-quality technical solution design and manage multiple complex technical deliveries while following global standards and ensuring tight integration and enhanced capabilities which help PepsiCo in enterprise monitoring, system refreshes and automation. This role will also be a key contact for IT vendors to deploy and deliver desired results by hiring skilled competencies, right planning and execution.

Responsibilities

The SAP Infra Tools Deploy and Sustain Lead's accountabilities includes, but not limited to

• Lead in SAP Infra Tools areas to deploy and sustain scope of work related to monitoring, system refreshes, automations
• Partner will IT teams during project pursuit for solution design, resource planning and cost estimations
• Support architecture design, sizing and capabilities of tools and strategies aligned with PIRT/PGT standards
• Install, configure and upgrade SAP Infra tools like Focused Run, LaMa, Epi-Use, SNP etc.
• Identify and resolve technical issues and perform troubleshooting and root cause analysis
• Plan and enable Technical cut-over, Go-Live and Hypercare support
• Collaborate with global teams for standards and direction on technical decisions
• Acts as quality assurance (QA) lead and/or performs reviews on technical designs and builds to ensure all standards are met
• Ensure proper documentation of landscape, system architecture, administration procedures and system management standards along with project relevant artifacts
• Ensure adherence to release and change management processes, control compliance while performing technical activities
• Deliver effective hand-over to Operations by ensuring quality knowledge transfer and clear Hyper care exit criteria
• Support existing capabilities of Infra tools (FRun, LaMa. Epi-Use, SNP etc.) and enhance capabilities to support IT and business requirements
• Partner with internal teams and SAP product teams to drive and deliver new capabilities
• Support minimize critical incidents by ensuring advanced monitoring of tools
• Stay up-to-date with technology and industry trends by proactively participating in training, self-study, conferences, webcasts, user group participation, reading or other relevant means
• Adhere to annual performance processes including setting objectives and measurement and performance evaluation
• Provides outstanding customer service to direct and indirect customers

Qualifications

Years of Experience:

• Bachelor's degree required, preferably in Computer Science
• Minimum 10 years hands-on SAP BASIS/System Administration experience
• 6+ years experience working with teams across multiple geographies

Mandatory Technical Skills:

• Must have experience in SAP BASIS / System Administration of SAP S/4 HANA, SAP ECC 6.0, SAP BI, SAP PI/PO, SAP Portal, SAP BOBJ, SAP Solution manager systems
• Must have experience in SAP Focused Run, LaMa, Epi-Use/SNP or similar tools
• Must have experience in sizing, landscape design, strategy design and execution of SAP systems Installations, Migrations and Upgrades
• Must have experience of System refreshes, Backup & Restore, High Availability and Disaster Recovery setup
• Knowledge of ITIL tools & processes, MS Office products, Project implementation methodology and Production support desired

Mandatory Non-Technical Skills:

• Ability to independently plan and manage deliverables
• Excellent analytical and problem solving skills
• Ability to collaborate with teams across multiple geographies
• Demonstrated ability to effectively communicate with all levels of the organization
• Ability to work flexible hours based on varying business requirements
• Provides outstanding customer service skills to direct and indirect customers
• Experience in IT, CPG industry preferred