IT Infrastructure Analyst II

At Nielsen, we are passionate about our work to power a better media future for all people by providing powerful insights that drive client decisions and deliver extraordinary results. Our talented, global workforce is dedicated to capturing audience engagement with content - wherever and whenever it's consumed. Together, we are proudly rooted in our deep legacy as we stand at the forefront of the media revolution. When you join Nielsen, you will join a dynamic team committed to excellence, perseverance, and the ambition to make an impact together. We champion you, because when you succeed, we do too. We enable your best to power our future.

We are seeking a motivated and detail-oriented L1 Storage and Backup Administrator to join our dynamic IT infrastructure team. The ideal candidate will have 2-3 years of hands-on experience in managing and maintaining storage and backup environments. This role is responsible for the day-to-day operations of our media storage, backup equipment, Storage Area Network (SAN), and Network Attached Storage (NAS) services. The successful candidate will play a crucial role in ensuring the performance, availability, and security of our critical data.

Key Responsibilities:

• Infrastructure Management:

  • Manage and maintain media storage, backup equipment and services, Storage Area Network (SAN) Fabric, and NAS services and clients.

  • Perform installation, racking, stacking, SAS/FC cabling, cable management, and labeling of storage hardware.

  • Install, upgrade, and manage both storage and backup infrastructures to ensure optimal performance.

  • Administer and troubleshoot NetApp AFF Clustered Data ONTAP (cDOT), Pure Storage, and other storage arrays.

• Monitoring and Reporting:

  • Proactively monitor the health, performance, and availability of storage and backup systems.

  • Generate and analyze various backup and storage reports, identifying and addressing potential issues before they impact the business.

  • Document new storage installations, maintain and update existing storage configurations, and manage the asset management system.

• Backup and Recovery:

  • Monitor daily backup jobs, troubleshoot failed backups, and perform data recovery operations as required.

  • Manage offsite tape vaulting procedures to ensure disaster recovery readiness.

  • Configure and manage backups for diverse environments including Oracle, SQL, Exchange, and NAS filers using NDMP.

• Provisioning and Support:

  • Provision new storage, create FC LUNs, handle LUN mapping, and configure them on SAN clients.

  • Manage and troubleshoot NFS exports and CIFS shares.

  • Collaborate with internal application and service groups to understand their requirements and provide necessary storage and backup resources.

  • Provide effective first-level support for provisioning, installation, configuration, operation, and maintenance of systems hardware and software.

• Network and Fabric Management:

  • Manage and administer Brocade and Cisco fiber channel switches.

  • Handle Fibre Channel Fabric Management, including SAN zoning and the use of associated tools.

• Education:

  • A Bachelor of Science in Computer Science, Information Technology, or a related field, or equivalent practical experience.

• Experience:

  • 2-3 years of proven experience in managing storage and backup infrastructure and operational resources in an enterprise environment.

  • Hands-on experience with Veritas NetBackup, including installation, configuration, and management of backup policies.

  • Demonstrable experience with NetApp storage systems is mandatory.

  • Experience in managing and monitoring NetBackup Appliances and Tape Libraries.

• Technical Skills:

  • Strong understanding of SAN/NAS administration and troubleshooting with experience in storage systems such as NetApp, Pure Storage, and EMC.

  • Proficiency in managing and troubleshooting NetApp AFF Clustered Data ONTAP (cDOT).

  • Solid knowledge of managing Brocade and Cisco fiber channel switches and SAN zoning.

  • Experience with managing and troubleshooting NFS exports and CIFS shares.

  • Familiarity with backup and recovery of Oracle, SQL, Exchange, and NAS filers (NDMP).

• Soft Skills:

  • Excellent problem-solving and analytical skills.

  • Strong communication and interpersonal skills, with the ability to work effectively with various teams.

  • A proactive and detail-oriented approach to tasks.

  • Ability to work independently and as part of a team in a fast-paced environment.

  • A strong commitment to ensuring service performance meets and exceeds all system component SLAs through proactive monitoring and tuning.

Please be aware that job-seekers may be at risk of targeting by scammers seeking personal data or money. Nielsen recruiters will only contact you through official job boards, LinkedIn, or email with a  domain. Be cautious of any outreach claiming to be from Nielsen via other messaging platforms or personal email addresses. Always verify that email communications come from an  address. If you're unsure about the authenticity of a job offer or communication, please contact Nielsen directly through our official website or verified social media channels.