Patient Access
14 hours ago
This role will report to the Manager of Hub Learning & Development and be responsible for:
- Reviewing all sources for the presence of reportable events as part of the quality check processes for Amgen SupportPlus and Tezspire Together Patient Support Programs (PSPs)
- Completing Quarterly Data Review (QDR) requests from PV Compliance
- Evaluating the performance of agents across all service types via the applicable scorecards
- Performing call listening sessions to address agent errors
- Collaborating through calibrations with Leadership, Training, and Knowledge Management to provide feedback and ensure consistent evaluation
- Partnering with Knowledge Management, Training, and Operations Supervisors to assist in closing any gaps in an effort to drive continuous improvement in hub services
What we expect of you
We are all different, yet we all use our unique contributions to serve patients. The professional we seek is a detail oriented individual with these qualifications.
Basic Qualifications:
Master''s Degree
Or
Bachelors degree and 2 years of patient access experience
Or
Associates degree and 6 years of patient access experience
Or
High school diploma / GED and 8 years of patient access experience
Preferred Qualifications:
- Attention to detail, prioritization skills and time management
- Previous experience working with a quality monitoring management system
- Skilled at active listening and analytical capability
- 3+ years working in HUB operations or similar proven experience
- Strong facilitation, communication, motivational and social skills
- Proficiency with MS Office products and Smartsheet
- Ability to easily adapt to change and prioritize based on business need
-
Patient Access
3 days ago
Hyderabad, Telangana, India Amgen Full timeHOW MIGHT YOU DEFY IMAGINATION?If you feel like you're part of something bigger, it's because you are. At Amgen, our shared mission—to serve patients—drives all that we do. It is key to our becoming one of the world's leading biotechnology companies. We are global collaborators who achieve together—researching, manufacturing, and delivering ever-better...
-
Patient Access
3 days ago
Hyderabad, Telangana, India Amgen Full timeHOW MIGHT YOU DEFY IMAGINATION?If you feel like you're part of something bigger, it's because you are. At Amgen, our shared mission—to serve patients—drives all that we do. It is key to our becoming one of the world's leading biotechnology companies. We are global collaborators who achieve together—researching, manufacturing, and delivering ever-better...
-
Patient Access
5 days ago
Hyderabad, Telangana, India Amgen Full timeCareer CategorySales & Marketing OperationsJob DescriptionHOW MIGHT YOU DEFY IMAGINATION?If you feel like you're part of something bigger, it's because you are. At Amgen, our shared mission—to serve patients—drives all that we do. It is key to our becoming one of the world's leading biotechnology companies. We are global collaborators who achieve...
-
Patient Access
2 days ago
Hyderabad, Telangana, India Amgen Full timeCareer CategorySales & Marketing OperationsJob Description HOW MIGHT YOU DEFY IMAGINATION?If you feel like you're part of something bigger, it's because you are. At Amgen, our shared mission—to serve patients—drives all that we do. It is key to our becoming one of the world's leading biotechnology companies. We are global collaborators who achieve...
-
Hyderabad, Telangana, India Novartis Full timeSummaryResponsible for developing and executing plans to enable fit for purpose data to ensure optimal access and reimbursement for our products. This role requires a deep understanding of the healthcare landscape, including payor policies, reimbursement mechanisms, and market access challenges. The successful candidate will collaborate with cross-functional...
-
Patient Care Advisor
21 hours ago
Hyderabad, Telangana, India Lifecircle Health Services Full timeJob Title: Patient Care AdvisorLocation: HyderabadCompany: Life CircleJob Overview:Life Circle is seeking a compassionate and results-driven Patient Care Advisor to join our team. In this role, you will guide patients and families through the process of accessing our home healthcare services, ensuring the best care solutions and driving sales growth. You'll...
-
Value and Access Insights
22 hours ago
Hyderabad, Telangana, India Amgen Full timeABOUT AMGENAmgen harnesses the best of biology and technology to fight the world's toughest diseases, and make people's lives easier, fuller and longer. We discover, develop, manufacture and deliver innovative medicines to help millions of patients. Amgen helped establish the biotechnology industry more than 40 years ago and remains on the cutting-edge of...
-
Manager, Payor, Access
20 hours ago
Hyderabad, Telangana, India Novartis Full timeSummaryManager, Payer, Access & Reimbursement play a critical role in supporting the delivery of high-quality, actionable insights for strategic business decisions. This role will be supporting engagement leads in delivering complex analytical solutions using multiple datasets for the IDS team. This role focuses on analysing payer, provider, and patient...
-
Value and Access Insights
3 days ago
Hyderabad, Telangana, India Amgen Full timeCareer CategoryOperationsJob DescriptionABOUT AMGEN Amgen harnesses the best of biology and technology to fight the world's toughest diseases, and make people's lives easier, fuller and longer. We discover, develop, manufacture and deliver innovative medicines to help millions of patients. Amgen helped establish the biotechnology industry more than 40 years...
-
Value and Access Insights
13 hours ago
Hyderabad, Telangana, India Amgen Full timeABOUT AMGENAmgen harnesses the best of biology and technology to fight the world's toughest diseases, and make people's lives easier, fuller and longer. We discover, develop, manufacture and deliver innovative medicines to help millions of patients. Amgen helped establish the biotechnology industry more than 40 years ago and remains on the cutting-edge of...
