L3 - RCU (Field) - DL - Delhi - BACL

2 hours ago

India Bajaj Auto Full time ₹ 5,00,000 - ₹ 15,00,000 per year




DESCRIPTION

  • Level: L3
  • Department: Risk Containment Unit (RCU)
  • Designation: Assistant Manager/ Manager
  • Responsibility: RCU Activities of state/ region
  • Location: Delhi RO
  • Experience: Minimum 7-10 years of experience preferably in Financial Services/Banking/FMCG/NBFC
  • Preferred Age: Maximum 35 years
  • Qualification: Graduate/ Postgraduate/ MBA
  • Reporting to: DGM - RCU
  • Nature of Role: Individual Performer

KPA

  • Stakeholder management
  • Vendor management skills
  • Communication and presentation skills


ROLE & RESPONSIBILITY

  • Supervising Pre - disbursement check activities.
  • Grooming and management of the team/ agencies to achieve their respective targets.
  • Proactively identifying fraud trends and taking effective corrective measures. Also continuously engaging with key location teams and central team to identify process improvement opportunities.
  • Analyze the Risk trends and identify audit locations/ areas.

Based on the above & field information conduct audits/ investigations across the region (This may include travel to the location). [Candidate should be open to travel a minimum of 5 days in a month].

  • To investigate and conclude occurrences of fraudulent activities across the region and reporting the findings within timelines to the senior management and provide feedback basis field learnings.
  • Co-ordinating with stakeholders for end-to-end closure and mitigate the risks identified. Liaising and working closely with law enforcement agencies and the legal team for action against fraudsters which would also include reputation management.
  • Vendor Management – Coordinating with RCU agencies – managing, training and follow ups for the reports.
  • Identifying the training needs of all front-end sales staff by analyzing the changes in fraud trends. Ensuring the training is done in timely manner.
  • Co-ordinating mystery shopping and seeding activities on dealers, agencies and executives to minimize frauds.
  • Ensuring highest levels of employee relationship, motivation & engagement to drive results with high levels of employee satisfaction.

SKILL SET REQUIRED

  • Excellent communication, analytical, and organizational skills
  • Proficiency in MS office, Excel. Knowledge/ experience on any RCU tool would be an advantage
  • Good command on English language and good drafting skills
  • Logical thinking / Result Oriented
  • Ability to lead and manage a team
  • Knowledge of latest Risk Management methods/ tools

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