Department Manager

5 days ago

Bhubaneshwar, Odisha, India Reliance Retail Full time ₹ 8,00,000 - ₹ 12,00,000 per year

Effectively driving sales through efficient department operations, customer service delivery, motivation and retention of store personnel and adherence to company norms.

Job Purpose

Education Qualifications

Graduation/ Post Graduation

Key Responsibilities

  • Align departmental sales plans and quotas with business objectives, ensuring gross margin, stock on hand, brand mix, and discounts are managed as per strategy.
  • Maintain operational consistency across stores, including merchandise, billing, demos, and inventory, through systematic reviews.
  • Address field requirements with well-thought-out solutions to consistently meet department targets.
  • Ensure the right product and merchandise mix, driving sales effectiveness and brand-family balance.
  • Drive sales, margin, shrink control, cost optimization, and attached percentages to maintain a healthy P&L for the department.
  • Analyze store sales performance and take necessary actions to meet objectives.
  • Lead and motivate the store operations team to achieve sales and efficiency targets, aligning with the companys vision and values.
  • Set clear performance goals, track progress, provide feedback, and address performance issues promptly.
  • Identify and develop successors for critical positions within the department.
  • Manage inventory and assortment according to plan, ensuring adherence to process through planogram audits.
  • Engage with customers to gather feedback on service and processes, continuously improving based on their input.
  • Stay informed on market competition and foster a customer-obsessed culture by prioritizing customer centricity.

Key Performance Indicators

  • Gross Margin, SOH
  • Segment & Brand mix
  • Discount Management
  • Brand share
  • Finance- Paper/card VM Implementation
  • Achieve Nos - TGT Vs Ach, RCP, Attachment, EOL.
  • Customer Experience - VOC - Participation, score, SQA, complaints, People Management.
  • Business Acumen - Profitability, Competition.
  • Jio Business - Activations, Recharges, CAF Rejections

Job Requirements

  1. Functional Competencies
  • Operational Effectiveness
  • Finance Management
  • Analysis and Problem Solving
  • Results Orientation
  1. Behavioural Competencies
  • Self-Development
  • Emotional Intelligence
  • Customer Service Orientation
  • People Management
  • Communication
  • Teamwork and Collaboration

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