OpenText Content Server

2 weeks ago

Bengaluru Hyderabad Pune, India N Full time ₹ 1,04,000 - ₹ 1,30,878 per year

Role & responsibilities

  • Skills required OpenText XECM , Archive center, Brava, OCC

Analysing and providing BAU LO support for in scope applications and being accountable for the same

Service level agreement (SLA) adherences to incidents/requests/problem tickets

Coordinate with IAG business or lead for DR testing, Infrastracture/Software upgrade/patching in in-scopre environments, applications daily health check and remediation activities.

Work on small compulsory changes impact analysis, coding, business verifications, promoting to prod and non-production environments

Work closely with IAG tech leads and IM for the project handover to BAU LO support team and document it.

Work closely with integrated upstream and downstream systems for root cause analysis

In the event of P1/P2 incidents, participate in the major incident management (MIM) call and target to resolve issues within agreed SLA. Later, track the root cause analysis in the problem tasks for permanent fix, if any.

Managing stakeholder communications.

Coaching and mentoring of Wipro peers.

Work closely with IAG leads for small change and tech debt prioriitization.

IAG Application Manager, Tech leads, Iteration Managers

Internal: Claims and Customer Communciations teams, colleagues across IAG, business representatives, customers & Wipro peers.

External: External service providers & vendors such as OpenText, FX Fuji Xerox, SMS Global, SmartComm.

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