
International Inbound Contact Representative
2 weeks ago
- Position: Customer Experience Representative (Agent)
•Location: Mohali - Apply-
- Ctc- upto 5 lpa
- 2 way cab & Meals
Job Responsibilities:
The Inbound Contacts Representative to represent the company by addressing incoming telephone, digital, or written inquiries
- To perform varied activities and moderately complex administrative/operational/customer support assignments
- Perform computations
- Typically work on semi-routine assignments
- To address customer needs, which may include complex benefit questions, resolving issues, and educating members
- To record details of inquiries, comments or complaints, transactions, or interactions and take actions in accordance with them
- Escalate unresolved and pending customer grievances
- Make decisions primarily related to interpretation of area/department policy and determining methods for completing assignments
- To work within defined parameters to identify work expectations and quality standards, with some latitude over prioritization/timing, and works under minimal direction
- Follow standard policies and practices that allow for some opportunity for interpretation, deviation and/or independent discretion
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