International Inbound Contact Representative

2 weeks ago


Mohali, Punjab, India Adecco Group Full time ₹ 4,00,000 - ₹ 5,00,000 per year
  • Position: Customer Experience Representative (Agent)

    •Location: Mohali
  • Apply-
  • Ctc- upto 5 lpa
  • 2 way cab & Meals

Job Responsibilities:

The Inbound Contacts Representative to represent the company by addressing incoming telephone, digital, or written inquiries

  • To perform varied activities and moderately complex administrative/operational/customer support assignments
  • Perform computations
  • Typically work on semi-routine assignments
  • To address customer needs, which may include complex benefit questions, resolving issues, and educating members
  • To record details of inquiries, comments or complaints, transactions, or interactions and take actions in accordance with them
  • Escalate unresolved and pending customer grievances
  • Make decisions primarily related to interpretation of area/department policy and determining methods for completing assignments
  • To work within defined parameters to identify work expectations and quality standards, with some latitude over prioritization/timing, and works under minimal direction
  • Follow standard policies and practices that allow for some opportunity for interpretation, deviation and/or independent discretion


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