Data Engineer II

Data Engineer

Our Enterprise Data & Analytics (EDA) is looking for a Data Engineer to join our growing data engineering team. We are a globally distributed remote first team. You'll work in a collaborative Agile environment using the latest engineering best practices with involvement in all aspects of the software development lifecycle. You will craft and develop curated data products, applying standard architectural & data modeling  practices . You will be primarily developing Data Warehouse Solutions using technologies such as dbt, Airflow, terraform.

• Collaborate with team members and business partners to collect business requirements, define successful analytics outcomes and design data models

• Use best engineering practices such as version control system, CI/CD, code review, pair programming

• Design, build, and maintain ELT pipelines in Enterprise Data Warehouse to ensure reliable business reporting

• Design & build ELT based data models using SQL & dbt

• Build analytics solutions that provide practical insights into customer 360, finance, product, sales and other key business domains

• Identify, design, and implement internal process improvements: automating manual processes, optimizing data delivery

• Work with data and analytics experts to strive for greater functionality in our data systems

Basic Qualifications

• 3+ years of data / analytics engineering experience building, working & maintaining data pipelines & ETL processes on big data environments

• Basic knowledge in modern as well as classic Data Modeling - Kimball, Innmon, etc 

• Experience with any of the programming language: Python, Go, Java, Scala, we use primarily Python

• SQL knowledge and experience working with Cloud columnar databases (We use Snowflake) as well as working familiarity with a variety of databases

• Familiarity with processes supporting data transformation, data structures, metadata, dependency and workload management

• Experience performing root cause analysis on internal and external data and processes to answer specific business questions and identify opportunities for improvement.

• Strong communication skills and be adaptive for changing requirements and tech stack.

Preferred Qualifications

• Demonstrated experience in one or many business domains

• 1+ completed projects with dbt

• Proficient knowledge in SQL and/or python

• Experience using Airflow as data orchestration tool

• ELT (Snowflake, dbt, Airflow, Kafka, HighTouch)

• BI (Tableau, Looker)

• Infrastructure (GCP, AWS, Kubernetes, Terraform, Github Actions)

Please note that Zendesk can only hire candidates who are physically located and plan to work from Karnataka or Maharashtra. Please refer to the location posted on the requisition for where this role is based.

Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.

The intelligent heart of customer experience

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

As part of our commitment to fairness and transparency, we inform all applicants that artificial intelligence (AI) or automated decision systems may be used to screen or evaluate applications for this position, in accordance with Company guidelines and applicable law.

Zendesk is an equal opportunity employer, and we're proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to with your specific accommodation request.