Quality Assurance Manager

12 hours ago

Pune, Maharashtra, India Stuba Full time ₹ 8,00,000 - ₹ 12,00,000 per year

KEY TASKS AND RESPONSIBILITIES

Strategic Responsibilities:


• Lead initiatives to automate and streamline CS workflows.


• Identify and implement innovation opportunities that improve efficiency and customer experience.


• Collaborate with tech and systems teams to pilot and scale automation solutions.


• Track ROI and customer impact of innovation projects and report outcomes to leadership.


• Stay informed on emerging technologies and recommend relevant tools or practices.

Operational Responsibilities:


• Manage the end-to-end Booking Errata process and team, ensuring timely and accurate resolution.


• Oversee system adjustment team ensuring accuracy and timely performance.


• Lead the Quality Assurance (QA) programme across all customer interaction channels.


• Develop, implement, and maintain QA standards, scorecards, and evaluation processes for all service channels.


• Consolidate and report on the Negative Margin Report in collaboration with After Travel CS and Finance.


• Act as the point of contact for CS recruitment, onboarding, and induction.


• QC for appraisals, performance issues, and development plans.

Insights & Reporting:


• Design and manage customer feedback programs (e.g., surveys, sentiment analysis).


• Analyse feedback and performance data to identify trends and service gaps.


• Create and maintain dashboards and reports for leadership visibility.


• Track and report on KPIs including QA scores, SLA adherence, CSAT, and training effectiveness.

Requirements

Experience:


• 5–8 years in customer service or operations, with at least 2 years in a quality, systems, or performance-focused role.


• Proven track record of designing and leading QA programmes, including scorecard development, calibration, and coaching.


• Experience managing cross-functional projects from concept to implementation, ideally involving automation or process improvement.


• Background in travel, hospitality, telecom, or tech-enabled services preferred.

Technical & Analytical Skills:


• Proficient in Excel and familiar with BI dashboards (e.g., Power BI, Tableau) for performance tracking and reporting.


• Comfortable working with CRM systems, ticketing platforms, and customer feedback tools.


• Exposure to AI-driven QA tools, speech analytics, or automation platforms (e.g., chatbots, workflow engines) is a strong advantage.


• Six Sigma awareness or basic training (Green Belt preferred but not essential).

Soft Skills & Cultural Fit:

​


• Strong communicator who can work across levels — from frontline teams to leadership.


• Collaborative, empathetic, and culturally aware.


• Curious and open to learning about emerging technologies, especially AI.


• Hands-on, proactive, and adaptable — fits into Stuba's people-first culture

  • Quality Assurance Manager

    2 weeks ago

    Pune, Maharashtra, India Brainlance Solutions Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Lead the quality Assurance department,ensure adherence to quality standards,handle audits,& Manage customer quality requirements.

  • Quality Assurance Manager

    2 weeks ago

    Pune, Maharashtra, India SK Hr Solutions Full time ₹ 8,00,000 - ₹ 25,00,000 per year

    We're looking for an experienced QA Manager/Sr. Manager to lead our quality assurance and control efforts in the heavy fabrication sector. strong background managing quality for large-scale projects. (IMS), with ISO 9001, ISO 14001, and ISO 45001

  • Quality Assurance

    2 weeks ago

    Pune, Maharashtra, India Trident International P Ltd Full time ₹ 9,00,000 - ₹ 12,00,000 per year

     Job Title: Quality Assurance & Technology ManagerLocation: Pune/JejuriJob Type: Full-timeReports To: GM Operations Role Overview:We're looking for a highly skilled and experienced Quality Assurance (QA) & Technology Manager to join our team at a leading solid tyre factory. You'll be a key player in ensuring our products meet the highest standards of...

  • Quality Assurance

    6 days ago

    Pune, Maharashtra, India Nikhil Constructiongroup Full time ₹ 6,00,000 - ₹ 18,00,000 per year

    Job Description: Head Quality Assurance / Quality Control NCPL Job PurposeTo establish, lead, and manage the Quality Assurance (QA) and Quality Control (QC) systems for all infrastructure projects such as roads, bridges, buildings, and utilities. The position ensures adherence to company standards, client specifications, statutory codes, and promotes a...

  • Quality Control Engineer

    2 weeks ago

    Pune, Maharashtra, India Shree Quality Services Full time ₹ 2,50,000 - ₹ 7,50,000 per year

    Company DescriptionShree Quality Services is committed to being a trusted partner for businesses aiming to achieve the highest standards of quality, efficiency, and compliance. With extensive experience, we offer a wide array of services to support diverse industries in maintaining operational integrity, reducing risks, and improving performance. Our mission...

  • Quality Assurance

    2 weeks ago

    Pune, Maharashtra, India Inducare Pharma Private Limited Full time ₹ 4,80,000 - ₹ 7,20,000 per year

    Designation - Quality Assurance (QA)Industry - PharmaceuticalExperience YearsRoles And Resposibilities-•B.Sc. in Science, with analytical chemistry•Background in manufacturing and analytical techniques•5 + years relevant experience in the regulated pharmaceutical industry, specifically including Quality Assurance/Quality Control and/or Regulatory...

  • Quality Assurance Manager

    2 weeks ago

    Pune, Maharashtra, India HR Innovation Group Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Position - QA ManagerKey Roles and Responsibilities:Quality Management System Development:Develop, implement, and maintain quality management systems and policies for fabrication processes.Ensure compliance with industry standards and regulatory requirements.Team Leadership:Lead and manage the quality assurance team, providing guidance, training, and...

  • Quality Assurance Manager required in Singapore

    2 days ago

    Pune, Maharashtra, India Vinfinity Immigration (Official Page) Full time $ 60,000 - $ 1,20,000 per year

    (On-Site)Call/WhatsApp: Ms. Chahat)We are looking for Experienced Quality assurance managers to work in Singapore.**SERVICE CHARGES APPLICABLEQuality assurance managers help develop and maintain quality standards. These professionals may also be called QA managers or quality managers. Quality assurance managers help companies establish quality regulations...

  • Design Quality Assurance

    4 days ago

    Pune, Maharashtra, India Infosys Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Design Quality Assurance - Medical"QMS Knowledge of Regulatory standards CFR820 , ISO 13485 & 14971, 60601 Hands on experience on Risk Management. Good understanding of Post Market Survey and complaint handling. Design plan Medical Process DQC Deviation and CAPA preferred." "• Be a part of core project team and support the quality engineering across the...

  • Design Quality Assurance

    4 days ago

    Pune, Maharashtra, India Infosys Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Job Description:BE BTech Mechanical OnlyExperience in medical device onlyProfessional training and certification in in Quality Management Systems including ISO 13485 Risk management ISO 14971 design assurance control verification and validationSound understanding of medical device regulatory requirements for Class II and III medical devicesProject planning...