team leader
4 days ago
Summary
- Assists the Front Office Management Team in efficiently managing the department according to the established concept statement providing a courteous, professional, efficient and flexible service at all times.
- Ensures the strict control of room keys.
- Liaises and organises with Housekeeping Department that the established cleaning schedules for VIP's in - house and arrivals are strictly adhered to.
- Coordinates all Repair and Maintenance and reports maintenance job orders.
- Understands rate structure and promotional rates available.
- Understands the sequence of duties related to Royal Family visits. Accords protocol with Royal Family visits.
- Responds to the results of the Consumer Audit and ensures that the relevant changes are implemented.
- Ensures that Front Office employees work in a supportive and flexible manner with other departments.
- Works closely with other management personnel in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.
- Ensures that all guest details are entered correctly in accordance with the principles of clean data.
Qualifications
Graduation
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