Order Management Specialist

2 days ago

Hyderabad, Telangana, India griddable Full time

Description
The Order Management Specialist is responsible for ensuring all the orders , Credit and Cancellations are within compliance policies and related documents are posted accurately within the Salesforce application. Individual must be able to work in a team environment, be self- motivated, and extremely detail-oriented.

Key Responsibilities

  • Review and validate orders to ensure compliance with policies.
  • Process documents sent to Salesforce, send countersigned copies to customers, and manage the flow of documents from intake to storage.
  • Process credit memos by reviewing and validating requests, ensuring compliance with company policies.
  • Collaborate with finance and sales teams to ensure accurate and timely credit memo processing.
  • Review cancellation requests for completeness and accuracy.
  • Collaborate with cross-functional teams to resolve any order-related issues or discrepancies.
  • Communicate any discrepancies or issues to the relevant teams for resolution.
  • Escalate complex issues to the appropriate channels for resolution.
  • Work directly with various departments within including Order Management, Sales Operations, Legal, Account Executives, Customer Service and Collections.
  • Continuously monitor and improve the efficiency of order management operations.

Required Skills And Qualifications

  • Support the AMER Pacific hours - 9:00 PM to 6:00 AM
  • Must have strong research and problem-solving abilities
  • Excellent interpersonal skills; ability to articulate verbally and written, ability to think quickly
  • Strong organizational and follow-through skills
  • Excellent time management skills.
  • Ability to excel in a fast growing/fast paced environment, delivering accuracy while managing deadlines - adaptability is imperative.
  • Must be able to maintain a calm and positive attitude in stressful/time-sensitve situations.
  • Flexible to different work hours.
  • Strong attention to detail and ability to maintain accuracy in a fast-paced environment.
  • Escalate complex issues to the appropriate channels for resolution.
  • Proficiency in using or similar CRM systems is an added advantage.
  • Proficiency in using Workday or similar ERP systems is an added advantage.

If you have the necessary skills and a passion for order management, we would love to have you join our team

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