Virtual Walk-in-L1Desktop Support Engineer-(TVS Groups)
19 hours ago
Role & responsibilities
Virtual Walk-in-L1 Desktop Support Engineer-Harita Techserv (TVS Group)
Harita Techserv Pvt (TVS Group) - Hiring L1 Desktop Support Engineer
Experience: Candidates should have 1-3 years of experience as Deskside support Engineer.
No of Positions: 50
Job Locations:
Mumbai , Delhi, Kolkata, Bangalore. Chennai, Ahmedabad , Gandhinagar , Pune , Hyderabad, Indore, BHUBANESWAR , Jaipur, Lucknow, Nagpur, CHANDIGARH , Kanpur, Nashik, Allahabad , Jodhpur, Patna
Education Qualification:
Any Diploma or bachelors degree
Technical Skills & Knowledge
Operating Systems:
Proficiency with common operating systems like Windows and macOS.
Hardware & Software:
Basic knowledge of computer hardware, software installation, and common business applications.
Networking:
Foundational understanding of networking concepts, including local and wide-area networks (LAN/WAN), routing, and switching.
Troubleshooting:
Ability to diagnose and resolve common technical issues related to user accounts, printers, email, and peripherals.
Ticketing Systems:
Familiarity with platforms like ManageEngine, ServiceNow or others used to manage service requests.
Remote Tools:
Experience using remote desktop tools for troubleshooting and customer support.
Soft Skills
Communication:
The ability to clearly explain technical issues to non-technical users and ask targeted questions to understand problems.
Problem-Solving:
Strong analytical and critical thinking skills to identify issues and find solutions quickly.
Customer Service:
Patience, empathy, and the ability to provide a positive user experience while managing user concerns.
Time Management:
Efficiently managing multiple tasks and prioritizing issues to meet service level agreements (SLAs).
Escalation:
Knowing when and how to escalate more complex problems to L2 or L3 support teams.
If Interested Kindly share your resume to
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