Virtual Walk-in-L1Desktop Support Engineer-(TVS Groups)

19 hours ago

Bengaluru Chennai Mumbai, India Harita Techserv Full time ₹ 8,00,000 - ₹ 12,00,000 per year

Role & responsibilities

Virtual Walk-in-L1 Desktop Support Engineer-Harita Techserv (TVS Group)

Harita Techserv Pvt (TVS Group) - Hiring L1 Desktop Support Engineer

Experience: Candidates should have 1-3 years of experience as Deskside support Engineer.

No of Positions: 50

Job Locations:

Mumbai , Delhi, Kolkata, Bangalore. Chennai, Ahmedabad , Gandhinagar , Pune , Hyderabad, Indore, BHUBANESWAR , Jaipur, Lucknow, Nagpur, CHANDIGARH , Kanpur, Nashik, Allahabad , Jodhpur, Patna

Education Qualification:

Any Diploma or bachelors degree

Technical Skills & Knowledge

Operating Systems:

Proficiency with common operating systems like Windows and macOS.

Hardware & Software:

Basic knowledge of computer hardware, software installation, and common business applications.

Networking:

Foundational understanding of networking concepts, including local and wide-area networks (LAN/WAN), routing, and switching.

Troubleshooting:

Ability to diagnose and resolve common technical issues related to user accounts, printers, email, and peripherals.

Ticketing Systems:

Familiarity with platforms like ManageEngine, ServiceNow or others used to manage service requests.

Remote Tools:

Experience using remote desktop tools for troubleshooting and customer support.

Soft Skills

Communication:

The ability to clearly explain technical issues to non-technical users and ask targeted questions to understand problems.

Problem-Solving:

Strong analytical and critical thinking skills to identify issues and find solutions quickly.

Customer Service:

Patience, empathy, and the ability to provide a positive user experience while managing user concerns.

Time Management:

Efficiently managing multiple tasks and prioritizing issues to meet service level agreements (SLAs).

Escalation:

Knowing when and how to escalate more complex problems to L2 or L3 support teams.

If Interested Kindly share your resume to

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