Technical Writer

4 days ago

Hyderabadsecunderabad, India Stalwart Management Consulting Full time ₹ 5,00,000 - ₹ 15,00,000 per year


Job Description:

Policy experts and ops to create content ready for reference.

Responsibilities

  • Write high-quality, user-friendly workflow documents and presentations that meet the needs of the target audience: operators, Policy & training teams, Map Ops PgMs as well as Product and Engineering teams.
  • Work with internal teams to obtain an in-depth understanding of the product and the documentation requirements
  • Liaise with Vendor TLs and PLs to gather all the policy related inputs and put them in a properly structured document.
  • Work independently and/or with subject matter experts, to create training solutions and resources.
  • Thoroughly understand all policies and tools used within the process and translate the requirements clearly into a workflow document/presentation
  • Develop content in alternative media forms for maximum usability, with a consistent and cohesive voice across all documentation
  • Convert text into drawings, diagrams, and charts to increase users' understanding as applicable
  • Participate and contribute to documentation development activities from estimation, planning, scheduling through publishing
  • Improve the depth and quality of the documentation set based on feedback from internal and external customers
  • Analyze existing and new content, focusing on opportunities for enhancing user experience and readability
  • Translate complex product information into simple easy to understand formats
  • Research, organize and write effective instructional text and scripts for audio/video clips
  • Keep the supervisor apprised of status and escalate any issues affecting timeliness or scope of the assigned work
  • Escalate any issues affecting timeliness or scope of instructional design/development project
  • Edit or proofread documents written by SMEs or other technical writers
  • Upload workflow documents on to the Help Center with proper formatting after every revision as well as create and maintain the information architecture

Requirements

  • Excellent written and communication skills and a strong attention to detail as demonstrated through writing samples
  • Proven ability to meet deadlines and produce high-quality technically-accurate, concise and detailed content
  • Ability to deliver high quality documentation paying attention to detail
  • Be able to quickly grasp complex technical concepts and document them in easily understandable text, pictures or other alternate forms
  • Ability to independently scope out and prioritise multiple projects
  • Be able to understand different processes and differentiate between them
  • Ability to work and communicate effectively with multiple teams
  • Strong working knowledge of Google suite
  • Self starter with a track record of being able to drive projects to completion with minimal supervision
  • Be able to document aspects from scratch or from SME inputs
  • Be persistent and creative when it's necessary about getting the information needed to get the job done.
  • Proficient with Google Suite

Other Requirements (good to have not mandatory) / Skills to gain  in the role

  • Master's/Bachelor's in English, Journalism, Communications or a related field will be an added advantage
  • Professional writing experience, especially with digital platforms
  • Knowledge of Writing Styles/Style Guides and experience in technical writing
  • Familiarity with keyword placement and SEO
  • Knowledge of content composing tools (especially Redwood/Connect Composer)
  • Proficiency in Adobe FrameMaker, Adobe Acrobat, Microsoft Word, Excel, Visio, PowerPoint, Robohelp, Captivate, SnagIt
  • Basic familiarity with the SDLC and working knowledge of DITA and structured authoring

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