Associate - Payroll

Our story

Strada is a technology-enabled, people powered company committed to delivering world-class payroll, human capital management, and financial management solutions to organizations globally.

With a team of more than 8,000 experts and over 30 years of expertise, Strada blends leading-edge technology with human ingenuity to help businesses across the globe design and deliver at scale. Supporting over 1,400 customers in 33 countries, Strada partners with customers at every stage of their journey, to help drive their vision forward.

Its why were so driven to connect passion with purpose. Our team's experience in human insights and cloud technology gives companies and employees around the world the ability to power confident decisions, for life.

With a comprehensive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Strada is the perfect place to put your passion to work.

To learn more about us, visit

Role

To process payrolls and HRIS tasks/activities by meeting the obligations such as TAT & accuracy levels as specified

To provide an effective and efficient payroll and/or HRIS service to customers, ensuring the accurate and timely payment of their employees salaries

Respond to requests, queries and complaints from external customers in a friendly and efficient manner to enhance customer loyalty

To own and manage the quality and accuracy of operational tasks of the team

To support and help facilitate 100% SLA attainment for the team through effective WFM

Be a SPOC to the Clients (Internal / External)

Be the Innovation champion for the process and team

Main responsibilities-Production

Responsible for processing payrolls and HR tasks and Meeting Targets

Providing Feedback on Quality Issues Found during Audits

Responsible for timely escalation of production related issues

Responsible for maintaining Accuracy for the team

Prioritises, allocates and actions daily tasks to be accomplished to meet SLA

To build and nurture constructive relationships with the onshore team and internal colleagues from other business areas and to contribute to team efforts, team meetings etc

Ensures that team members get data required, in right format and in time to complete payrolls to agreed deadlines

Calculates, prepares and transmits manual payments and third party disbursements

Coaches and advises team members on Systems and PC usage

Suggests ways in which systems and procedures can be improved to enhance the business

Responsible to track and manage SLAs

Help TL manage escalations for the team including RCAs, tracking, data collation and analysis

Main responsibilities-Compliances

Following ISMS Compliance Of The Team

Adhering To Company Policies, Rules And Regulations

Following Quality Processes Thoroughly - Checklists, Standards Etc. On Process

Adhering to Work Timings, Leave Schedules

Role

To process payrolls and HRIS tasks/activities by meeting the obligations such as TAT & accuracy levels as specified

To provide an effective and efficient payroll and/or HRIS service to customers, ensuring the accurate and timely payment of their employees salaries

Respond to requests, queries and complaints from external customers in a friendly and efficient manner to enhance customer loyalty

To own and manage the quality and accuracy of operational tasks of the team

To support and help facilitate 100% SLA attainment for the team through effective WFM

Be a SPOC to the Clients (Internal / External)

Be the Innovation champion for the process and team

Main responsibilities-Production

Responsible for processing payrolls and HR tasks and Meeting Targets

Providing Feedback on Quality Issues Found during Audits

Responsible for timely escalation of production related issues

Responsible for maintaining Accuracy for the team

Prioritises, allocates and actions daily tasks to be accomplished to meet SLA

To build and nurture constructive relationships with the onshore team and internal colleagues from other business areas and to contribute to team efforts, team meetings etc

Ensures that team members get data required, in right format and in time to complete payrolls to agreed deadlines

Calculates, prepares and transmits manual payments and third party disbursements

Coaches and advises team members on Systems and PC usage

Suggests ways in which systems and procedures can be improved to enhance the business

Responsible to track and manage SLAs

Help TL manage escalations for the team including RCAs, tracking, data collation and analysis

Main responsibilities-Compliances

Following ISMS Compliance Of The Team

Adhering To Company Policies, Rules And Regulations

Following Quality Processes Thoroughly - Checklists, Standards Etc. On Process

Adhering to Work Timings, Leave Schedules

Benefits

We offer programs and plans for a healthy mind, body, wallet and life because it's important our benefits care for the whole person. Options include a variety of health coverage options, wellbeing and support programs, retirement, vacation and sick leave, maternity, paternity & adoption leave, continuing education and training as well as a number of voluntary benefit options.

By applying for a position with Strada, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Strada's employment policies. Background checks may include some or all the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, credit check, and/or drug test. You will be notified during the hiring process which checks are required by the position.

Our commitment to Diversity and Inclusion

Strada is committed to diversity, equity, and inclusion. We celebrate differences and believe in fostering an environment where everyone feels valued, respected, and supported. We know that diverse teams are stronger, more innovative, and more successful.

At Strada, we welcome and embrace all individuals, regardless of their background, and are dedicated to creating a culture that enables every employee to thrive. Join us in building a brighter, more inclusive future.

Diversity Policy Statement

Strada is an Equal Employment Opportunity employer and does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state or local law. In addition, we take affirmative action to employ and advance in the employment of qualified minorities, women, disabled persons, disabled veterans and other covered veterans.

Strada provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities and sincerely held religious beliefs, practices and observances, unless doing so would result in undue hardship. Applicants for employment may request a reasonable accommodation/modification by contacting his/her recruiter.

Authorization to work in the Employing Country

Applicants for employment in the country in which they are applying (Employing Country) must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the Employing Country and with Strada.

Note, this job description does not restrict management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Strada business units.