Senior Product Associate

JOB DESCRIPTION

Your mission is to elevate the integrity of Chase's payment products, empowering product teams to operate with confidence and precision. This role offers a unique opportunity to leverage your expertise in product management, optimization, and governance within one of the world's most innovative financial organizations.

As a Senior Product Associate in the Connected Commerce Payments team, you will combine a customer mindset with your governance expertise to implement a centralized risk and control strategy within the Banking Payments organization (Zelle, RTP, ACH, Wires etc). You will partner with stakeholders in Product, Analytics, Legal, Risk, Controls, and Compliance teams across the firm to identify opportunities and ideate solutions to deliver an enhanced and sustainable risk and control framework.

Job responsibilities

• Conduct thorough assessments to identify vulnerabilities within the End-to-End framework and develop actionable solutions to address them.
• Conduct Process Mapping activities for control mapping and audit readiness
• Partner with analytics, legal, risk, controls, and compliance teams to craft and implement control oversight activities that align with organizational goals.
• Deliver comprehensive leadership updates on the status and progress of the risk and control framework, ensuring transparency and accountability.
• Ensure the horizontal framework adheres to Chase's policies and standards, maintaining compliance with industry regulations and network requirements.
• Monitor product initiatives with control and compliance-related impacts, driving successful outcomes.
• Serve as the primary point of contact for coordinating issues and action plans impacting the Banking Payments organization horizontally
• Assist in driving Objectives and Key Results (OKR) to achieve strategic goals and enhance organizational performance.

Required qualifications, capabilities, and skills

• 3+ years in payments, risk & control, or compliance, with a proven track record of success.
• Exceptional skills in managing complex projects and engaging stakeholders effectively.
• Strong analytical skills to interpret data, formulate recommendations, and communicate insights clearly.
• Ability to thrive in a matrix management organization, navigating complexity with ease.
• Proficiency in managing complex and fast-moving issues, demonstrating resilience and problem-solving capabilities.
• Deep understanding of payments-related regulations and network requirements, ensuring compliance and strategic alignment.
• Positive, team-oriented attitude that fosters collaboration and drives collective success.

Preferred qualifications, capabilities, and skills

• Ability to create a vision and actionable roadmap
• Experience working with agile-enabled teams, fostering adaptability and innovation.
• Bachelor's degree preferred

ABOUT US

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

ABOUT THE TEAM

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.

We offer a broad array of credit cards to meet the needs of individuals and small businesses, including Chase-branded and co-branded cards in partnership with well-known companies and organizations. Merchant Services is a leading provider of payment, fraud and data security for companies, capable of authorizing transactions across global currencies.