Senior Manager

5 days ago

Ahmedabad, Gujarat, India Chinmay Finlease Limited Full time ₹ 20,00,000 - ₹ 25,00,000 per year

Job Title:
Senior Manager – Growth Strategy & Operational Excellence

Location:
Ahmedabad, Gujarat

About Us:

Chinmay Finlease Limited is a tech-powered, RBI-registered NBFC focused on delivering innovative lending solutions to underserved and emerging segments. With cutting-edge platforms and a strong commitment to compliance, customer experience, and financial inclusion, we are poised for the next phase of scalable growth.

Role Summary:

We are seeking a strategic and execution-driven
Senior Manager
to lead and transform key business functions – from sales and operations to digital collections and customer experience. This role demands a high-energy professional who thrives in a fast-paced environment and is passionate about building scalable systems, improving lending outcomes, and delivering exceptional service.

Key Responsibilities:

Sales & Scalability

  • Drive lead generation, channel partner expansion, and strategic alliances to scale disbursements.
  • Work with marketing and analytics to improve conversion funnels and reduce acquisition cost.
  • Design and execute sales performance dashboards and incentive frameworks.

Operational Excellence

  • Identify and eliminate bottlenecks in loan processing, disbursement, and servicing.
  • Standardize SOPs across the customer journey to improve efficiency and reduce TAT.
  • Lead cross-functional process audits and continuous improvement initiatives.

Lending Process Improvement

  • Collaborate with Credit & Risk to refine scorecard-based adjudication models.
  • Work closely with product and tech teams to improve LOS/LMS and workflow automation.
  • Build a feedback loop from underwriting, QA, and collections to inform lending policies.

Digital Collections & Asset Quality

  • Design digital-first collection journeys using segmentation, automation, and payment nudges.
  • Implement risk-based contact strategies and early warning signals to reduce delinquencies.
  • Work with legal and compliance to manage recovery strategies and reduce write-offs.

Customer Support & Experience

  • Build and scale a multi-channel customer support team (IVR, WhatsApp, Email, App).
  • Define and track SLAs, NPS, and CSAT scores to improve customer delight.
  • Introduce proactive support mechanisms to reduce inbound queries and increase retention.

Desired Profile:

  • 8–10 years of similar experience in fintech, NBFC, or digital lending operations with proven results and strategy.
  • Proven track record in
    sales growth, collections strategy
    , or
    digital transformation
    within lending ecosystems.
  • Strong understanding of NBFC systems, regulatory compliance, and the full credit lifecycle.
  • Experience in using
    data-driven decision-making
    to drive performance, efficiency, and customer outcomes.
  • Demonstrated ability to
    scale business operations or lending portfolios multi-fold
    in high-growth environments.
  • Proficient in working with
    LOS/LMS, CRM systems, dashboards, and digital collection tools
    .
  • Strategic thinker with strong execution skills, stakeholder management, and team leadership.
  • Adept at working cross-functionally and influencing change through structured problem-solving.

Why Join Us:

  • Be part of a high-growth NBFC with a vision to digitally transform lending in India.
  • Opportunity to lead cross-functional initiatives and impact key business outcomes.
  • Fast-paced environment with flexibility, ownership, and growth trajectory.

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